TheTVDB agent down?

Plex Server: Version 1.32.0.6973 on Windows 10

I haven’t upgraded my TV shows library to the new Plex TV Show Agent. I prefer to use the Legacy tv show agent (specifically thetvdb). I’ve been using the thetvdb id to fix match and find shows.

As of the newest update, thetvdb agent has not been working.

Anyone else encountering this issue? is there a way to reinstall an agent?

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I am on the latest beta 1.32.1.6983-93784ef3f I just matched it without issue. Do you see any errors in your server logs?

Since IIRC the legacy agents like TVDB also use the legacy Python infrastructure, it could be the same root cause that’s affecting third-party plugins on WIndows: 1.32.x Breaks Plugins on Windows (OpenSSL) - #14 by dane22

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oh yeah. sorry I am on a Mac so that may be the cause

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What would be the solution then? Do I install the beta? roll back to an older version? and I downloaded my logs but not exactly sure how to read them

Plex Media Server.log (4.6 MB)

com.plexapp.system.log (1005.3 KB)

com.plexapp.agents.thetvdb.log (27.0 KB)

I think right now the advice would be to roll back to 1.31.X. There are rollback instructions in the thread linked above: 1.32.x Breaks Plugins on Windows (OpenSSL) - #18 by FordGuy61

Use the Plex agent. There is ZERO reason to not use it. The Plex agent incorporates both TVDB and TMDB and the information is the same and you can differentiate between TVDB and TMDB inside the Plex agent.

So the best advice is NOT:

Upgrade your libraries to the Plex agent and be done with it.

It’s also considerably faster.

My biggest concern is album art. I have custom episode art for more than 50% of the tv shows (which i have over 60k episodes total). Im worried that if I update to the new agent it will reset all my album art and i would have to fix it all again.

I did the roll back as a temporary solution. Thank you. I’m going to take a more thorough look at the new agent and if it will affect album art.

Looks like the latest beta should fix this: Plex Media Server - #576 by drzoidberg33

But to echo sixxnet, yes, the “real” fix would be to move agents, especially since Plex has indicated that the legacy agents will eventually be going away, so better to get ahead of it than to eventually have no other option.

Backup your Plex data directory before making the change.

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