TheTVDB agent matches title but doesn't retrieve any artwork

General Discussions
1

Hello,

I’ve just set up a new Plex server on a Windows 7 machine, with the videos on USB attached storage. Everything works fine, except for a few of my daughter’s shows, where thetvdb agent seems to match the show (e.g. it pulls the description), but the artwork is missing. I went over to thetvdb.org to check if the shows had any artwork, and they did.

Examples:

I’ve tried to un-match, re-analyze, etc… but without success. When looking at the agent’s log file however, I found this error message:

2016-06-12 13:12:57,440 (ce0) :  CRITICAL (core:574) - Exception in the update function of agent named 'TheTVDB', called with guid 'com.plexapp.agents.thetvdb://265349?lang=nl' (most recent call last):
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-2bd156c\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api\agentkit.py", line 1065, in _update
    agent.update(obj, media, lang, **kwargs)
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-2bd156c\TheTVDB.bundle\Contents\Code\__init__.py", line 839, in update
    def UpdateEpisodes():
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-2bd156c\Framework.bundle\Contents\Resources\Versions\2\Python\Framework\api	hreadkit.py", line 233, in _parallelize_decorator
    f(*args, **kwargs)
  File "C:\Program Files (x86)\Plex\Plex Media Server\Resources\Plug-ins-2bd156c\TheTVDB.bundle\Contents\Code\__init__.py", line 866, in UpdateEpisodes
    def UpdateEpisode(episode=episode, episode_el=episode_el, lang=lang, series_available=metadata.originally_available_at, series_id=metadata.id, ivaNormTitle=ivaNormTitle, series_extra_xml=series_extra_xml):
NameError: free variable 'ivaNormTitle' referenced before assignment in enclosing scope

FYI: the library is set to Dutch, and the agent seems to have no problem pulling the information for the other shows.

Any help would be very much appreciated! Thanks.

2

Sorry you’re having issues. Full logs would really be needed to investigate more. Please:

  1. Restart your Plex Media Server so you get fresh logs
  2. Go into a single TV show (at the show level, not the episode level) and Refresh it in the left actionbar in the web app
  3. Zip up your full set of Plex Media Server logs (including the plugin directory logs) https://support.plex.tv/hc/en-us/articles/200250417
  4. Attach that log file to a reply here along with a screenshot to illustrate what it is you’re seeing (or not seeing)
3

Thanks for the feedback Chris. I updated to 1.0 yesterday evening and refreshed the items that had missing artwork. It seems that the issue has been resolved in the latest version, as the artwork came through without a hitch.