This server is not powerful enough to convert video

Server Version#: 1.21.3.4021
Player Version#: 4.52.1
Plex Media Server Logs_2021-02-15_00-12-51.zip (2.7 MB)

Hello Ninjas,

I am back with another puzzle for you.
Plex server is working great on my old PC. It is 100% capable of preforming direct stream to any device, local or remote, unless you need to transcode anything. This is where I am running into this error. Most of the content on the server is 1080p and as soon I attempt to push it down to 720 or 480p I get an error message that you can find in the subject. Same is true when hardware acceleration is either enabled or disabled. I remember that transcoder was working just fine before I applied plex pass. While I was trying to enable network ports for Remote Access I have run couple of times into “Indirect” connection and content that I was trying to play was transcoded down to 144p successfully. I hope this bit of information helps.

PC Specs are:
Windows 10 20H2
CPU: AMD FX 8350
GPU: RX 580
GPU Driver version: 21.1.1
DDR3: 8GB
HDD: M2 for server installation, mechanical disk for content storage

Plex Ninjas, please assist.

Then recreate this situation by disabling
Settings - Server - Transcoder - ‘Use hardware acceleration when available’

Hello Otto. Glad to see you are still here! Thanks for heeding the call yet again. I did tried to disable hardware acceleration but transcoder still won’t budge. Anything else I could try to do to fix this issue?

Warm regards,
GaskOne

Did you perhaps disable the transcoder altogether? Never do that.
Settings - Server - Transcoder - ‘Show Advanced’ - “Disable video stream transcoding”

First reading your post I was like: “No way I was this dumb”.Turns out I actually was this dumb
 Thanks for pointing this out, it would taken me long long time to find this on my own. I did some quick testing after unchecking “Disable video stream transcoding” and error is gone and software trancoding is working just fine. Later on I will make sure Hardware transcoder actually works and I will get back to you.

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Hello Otto,
Once again, thanks for coming to my aid.

image

HW Transcode is working as expected now and I couldn’t be more proud at Plex and Plex Ninjas. Take care!

Warm regards,
GaskOne

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