Server Version#:
1.22.0.4163
Player Version#: web/ iOS/ any
I’d been doing fine with my WD EX II Ultra on OS3, ignoring the daily emails from it that there was an upgrade available… and I figured yesterday that probably enough time had passed to get a smooth upgrade to OS5 and the latest Plex version.
Wrong.
Immediately, the series that I was in the middle of no longer works. Almost every video in my library gives a message about the server not being powerful enough to convert video, including the episodes I watched earlier this week. That’s on my iPad app, on the web, my Amazon fire stick… they don’t work on anything.
I’ve tweaked every setting I can find to try to prevent it from trying to transcode video, and toggled half of them trying to find a sweet spot, but nothing seems to work:
Quality
Internet streaming
– Video quality maximum Play smaller videos at original quality
hello there, I recently updated my server. I have a GTX 1080 ti, an intel i7 7700k, and 32 gb system ram. I am running plex on a NVME 1.2 ssd, the data is on a SATA 7200 rpm HDD which reads as good according to crystal disk. both drives have at least 50 gb free to prevent lack of temp storage issues.
all videos on my server which are mkv container are not playing. all videos except a small portion are MKV container. the videos are MKV with h265 NVENC codec for video and a variety of audio streams, including DTS, flac, aac, etc.
the mp4 videos work fine, those videos are downloads of youtube series, all others are personal rips of discs. I would rather not have to run them all through ffmpeg to convert to mp4, because I have 400 movies and 40 tv series - each with at least 25 episodes (including 4 series with 10 25 episode seasons).
video playback works through the plex desktop app, however, does not work through any browser (opera, firefox, chrome, edge all tested), it also does not work via appletv or nvidia shield.
if this issue with mkv containers could be resolved, that would be nice. if it cant, can someone send me an older version of plex where mkvs were still supported?
I had been running fine on WD EX2U OS3 and recently upgraded to OS5. After reinstall things were running good. Then this morning, my ISP upgraded speed from 50 mbps or so to 500 mbps. Now, on Win10 Edge browser I get the “This server is not powerful enough to convert video” message. However, it plays fine on SmarTV. Weird, but messed up. I have read what I can find and tweeked settings…to no avail. Can someone in tech support reach out with resolution?
Play smaller videos at original quality