This server is unclaimed and not secure (Can't claim)

Plex Media Server NAS & Devices
1

Server Version#: 1.15.4.993
Player Version#: 3.83.2

Under general, I’m getting “This server is unclaimed and not secure” When I try to claim it doesn’t do anything. I tried logging out and logging in again and the issue persists.

Remote access is also now disabled and I can’t access my server even on the same LAN. This all started after I upgraded the Plex jail via the shell on FreeNAS. I’ve tried restarting the jail as well. I’m hoping for help as I can’t access my server except through my Chrome browser on Windows now.

2

Here is a snippet from the logs. Hope this helps.

May 02, 2019 12:01:39.956 [0x80c7f4200] WARN - HTTP error requesting GET https://plex.tv/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv)
May 02, 2019 12:01:39.956 [0x80c7f4200] ERROR - Error parsing content.
May 02, 2019 12:01:39.956 [0x80c7f4200] ERROR - Error parsing XML: Error parsing file.
May 02, 2019 12:01:39.957 [0x80d8ec000] ERROR - Error issuing curl_easy_perform(handle): 6
May 02, 2019 12:01:39.957 [0x80cdc5e00] ERROR - Error issuing curl_easy_perform(handle): 6
May 02, 2019 12:01:39.957 [0x80d8ec000] WARN - HTTP error requesting GET https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1 (0, No error) (Could not resolve host: plex.tv)
May 02, 2019 12:01:39.957 [0x80cdc5e00] WARN - HTTP error requesting GET http://plex.tv/pms/:/ip (0, No error) (Could not resolve host: plex.tv)
May 02, 2019 12:01:39.957 [0x80d8ec000] DEBUG - MyPlex: no cached data to load for request for https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
May 02, 2019 12:01:39.957 [0x80cdc5e00] ERROR - PublicAddressManager: Unable to get public IP adddress from myPlex (httpCode=-6):
May 02, 2019 12:01:39.957 [0x80d8ec000] ERROR - MyPlex: Error -6 requesting XML from: https://plex.tv/api/v2/user?includeSubscriptions=1&includeProviders=1
May 02, 2019 12:01:39.957 [0x80cdc5e00] DEBUG - MyPlex: Updating device connections (from timer: 0)
May 02, 2019 12:01:39.957 [0x80cdc5e00] DEBUG - HTTP requesting PUT https://plex.tv/devices/03d5dfbe7a663d33c4106cf18eba925458d630ca?Connection[][uri]=http://192.168.1.11:32400&httpsEnabled=0&httpsRequired=0&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
May 02, 2019 12:01:39.958 [0x80cdc8100] ERROR - Error issuing curl_easy_perform(handle): 6
May 02, 2019 12:01:39.958 [0x80cdc8100] WARN - HTTP error requesting GET https://plex.tv/api/v2/user/privacy?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (0, No error) (Could not resolve host: plex.tv)
May 02, 2019 12:01:39.958 [0x80cdc8100] DEBUG - [Analytics] Using cached data for privacy preferences

3

DNS Issue, as well as maybe default route

And NOT a FreeNas dude :wink:

4

The box can get out to the internet and the gateway is in the ARP table. Is this more of a FreeNAS network config issue? I didn’t mess with any interface IPs

root@freenas[~]# ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=122 time=23.165 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=122 time=24.683 ms

root@freenas[~]# arp -a
? (192.168.1.11) at 0c:c4:7a:14:fa:0a on em1 expires in 934 seconds [ethernet]
? (192.168.1.14) at b0:6e:bf:ce:92:c1 on em1 expires in 100 seconds [ethernet]
? (192.168.1.1) at 8c:3b:ad:1a:6a:12 on em1 expires in 1116 seconds [ethernet]
? (192.168.1.2) at 0c:c4:7a:78:6b:24 on em1 permanent [ethernet]
? (192.168.1.7) at 8c:85:90:c2:96:62 on em1 expires in 326 seconds [ethernet]

5

And DNS?

Try and ping ping-test.net

6

That was it! The name server was removed from the global settings in FreeNAS for some reason. Yay logs and very helpful Plex Ninja. Thanks a bunch.

1 Like
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