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Plex Media Server NAS & Devices
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Server Version#: PlexMediaServer-1.29.1.6276-4a96dd5b1-x86_64.qpkg
Logs.zip (20.7 KB)

Hi, I’m sure that this error message is getting old, but i’ve done a fair bit of hunting and i cant see anything that would tell me what the problem is in the logs. I’ve attached them.

Plex web page, usually reached on https://qnap:32600/web was working a week or so ago but now is not. I tried upgrading to latest PMS today but that didnt work. I’ve rebooted my server as well, to no avail.

[~] # netstat -lpn | grep 32400
tcp        0      0 :::32400                :::*                    LISTEN      15604/Plex Media Se
2

it’s https://qnap:32400/web but take it that above was a type error?

Do you have QNAP firewall enabled, and if so, suggest you for a short test disable it

And unrelated, but ExportTools plugin has been replaced with GitHub - WebTools-NG/WebTools-NG: WebTools Next Generation for Plex

3

yeah, that was a typo on the url and i do not have firewall installed.

4

Do you know how to do an SSH connection to your QNAP?

5

yes i do - that’s how i did the netstat in the op

1 Like
6

Type:

  • /etc/init.d/plex.sh stop

Make sure port 32400 is not active

  • netstat -lpn | grep 32400

Make sure there’s no child plex process running

  • ps aux|grep Plex

If none, let’s start PMS again

  • /etc/init.d/plex.sh start

Then wait 1 min, and report back

7

still the same i’m afraid.

[~] # /etc/init.d/plex.sh stop
Stopping Plex Media Server...
[~] # netstat -lpn | grep 32400
[~] #
[~] # ps aux|grep Plex
24706 admin      2164 S   grep Plex
[~] # /etc/init.d/plex.sh start
Starting Plex Media Server...
[~] #
8

Darn…

Could you post the output now of:

ps aux|grep Plex

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[~] # ps aux|grep Plex
 4520 admin      2228 S   grep Plex
24978 admin     66332 S   ./Plex Media Server
25011 admin     42480 S N Plex Plug-in [com.plexapp.system] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-4a96dd5b1/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.29.1.6276-4a96dd5b1 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-4a96dd5b1/System.bundle
25073 admin     13748 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex DLNA Server
25074 admin     12132 S   /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Plex Tuner Service /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Private /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Tuner/Shared 1.29.1.6276-4a96dd5b1 32600
25163 admin     43344 S   Plex Plug-in [com.plexapp.agents.imdb] /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-4a96dd5b1/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 1.29.1.6276-4a96dd5b1 /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Resources/Plug-ins-4a96dd5b1/PlexMovie.bundle
[~] #
10

Please browse to http://qnap:32400/identity and tell me if it says claimed="1"

Note in above, that it’s http, and not https

11

It’s claimed =“0”

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<MediaContainer size="0" claimed="0" machineIdentifier="0497e1135467761c76fb678c589cdfe0fac3828e" version="1.29.1.6276-4a96dd5b1"> </MediaContainer>
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Then your PMS is unclaimed, and as such, will not use https, since it hasn’t yet got a certificate

Please see: (Re-)Claiming a QNAP Plex Media Server

13

Thanks very much, this is now claimed and i can navigate to the https site now. However my server says:

Not authorized

You do not have access to this server

I’ve seen some posts about this, is there a link you could provide to fix please?

14

Try an incognito browser, and make sure credentials used are identical to the ones in your Preferences.xml file, located in /share/CACHEDEV1_DATA/.qpkg/PlexMediaServer/Library/Plex Media Server

15

Opening incognito - signed in and 2fa now works again.

Thanks for your help @dane22

Two solutions in one.

1 Like
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