Since downloading the new app the following features do not work: Downloading will not complete, movies are stuck In Progress Already downloaded files (movies) have lost their icons I can no longer open the app with Face ID, have to go back to using a PIN I have an iPad Pro 11" M4 2024 running 18…

[image] ademanuele: Downloading will not complete, movies are stuck In Progress Will need logs for this from app and server [image] ademanuele: Already downloaded files (movies) have lost their icons if you mean posters then that version should have a “refresh metadata” options in the…

Restarting the Plex server seems to have resolved the downloading issue. Re. the posters for downloaded files, I could not see a “refresh metadata” option, only options I could see are ‘Play’ and ‘Delete’

Are these existing downloads from before you updated app? Sorry that option is only for new downloads initiated with new app. Existing ones won’t have the option. you would need to re-download

There is also a issue with the new Plex app on IOS (IPhone and IPad). It is not possible to watch 4K media with the new app. The app will crash and close. Both app and plexmediaserver are on the newest update (22/04/2025)

OK we are not starting another mass thread with every issue imaginable. Please create your own topic with issues you are having, or post in the existing mass thread. New Experience Public Release Feedback

Three Issues with new Plex app (2025.13.0 (1025))

Plex Players

Topic		Replies	Views
New Mobile App - Downloads didn't transfer? Plex Players downloads , ios	28	842	December 29, 2025
iOS app update has lots of problems Plex Players ios	25	614	August 13, 2025
Can't download on new iPadOS or iOS app Plex Players downloads , ios	26	299	July 29, 2025
All downloads fail Plex Players downloads , ios	33	957	October 16, 2025
Plex needs to improve the downloads feature Plex Players android-mobile-legacy , ios-legacy , downloads	123	2770	October 24, 2023

Three Issues with new Plex app (2025.13.0 (1025))

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