Thumbnails do not appear (Plex 5.29.1 on VIDAA U5.0)

Server Version#: V0000.01.00U.L0628 (extended version L0628)
Player Version#: 5.29.1

Thumbnails do not appear in my Plex library. All icons under ‘movies’ and ‘tv shows’ appear as grey boxes. The unwatched count (number with orange background) appears correct, I can watch media fine - but thumbnails don’t appear and cast pictures don’t appear.

Any ideas?

Are you experiencing this on different other Plex apps or only on that TV?

Would you mind double-checking the server version? Version “V0000.01.00U.L0628” doesn’t actually seem to refer to Plex. If you open your server through a browser, you should find the version in Settings > [Server Name] > General.

hey there,

Plex client version is 5.29.1 (apologies; the V…L0628 is the TV version).

updated info -
Plex client (on VIDAA) - 5.29.1
Plex server (Windows) - 1.25.5319

I connect to Plex using the web interface (to the server) - and thumbnails appear fine. I also have a plex app running on windows on a laptop on my LAN - thumbnails appear fine. It’s just this TV (recent purchase) on which the thumbnails don’t work.

When on “Home” none of the artwork appears - text appears in the thumbnails:

When I go into a series, the background art appears - but the “seasons” thumbnail is blank:

When I go into a season, the artwork of that episode is blank:

pls assist!

Have enabled “verbose logging” on the TV – thought the error may be SSL-related - but I don’t see the requests for “/photo” in the log file.

Anyone else able to replicate this – does this look like a bug?

I’m seeing the same thing on a newly purchased Hisense Smart TV. Running the same versions of firmware and Plex.

Thanks for the update @neilmarquardt45_gmail_com!

More help - do I need to do anything further to log a bug / feature request?

Just wanting to note that I’m experiencing the same issue.

hello again - can anyone from Plex advise if rolling back to an earlier version of the Plex Server (am currently on the latest (1.25.2.5319) fixes the issue?

Hi @tom80H ! Similar problem on my server with version 1.25.2.5319-c43dc0277

On app iPhone, Fire TV, Apple TV.

A restart of the server fixes the problem temporarily but as soon as I have quite a few users playing content on the server, Plex may completely derail and reproduce this problem again

Server on Windows.

hi @AlexDe1, @tom80H - FYI - restarted my Plex server to see if that would (temporarily) fix the problem - but nope - still don’t see any thumbnails.

Again… @tom80H

I will have to restart the server for it to work again it’s not normal

Hey, in the logs of error… can you help @tom80H ??

Format [JPEG] - Insufficient memory (case 4)
Error resizing an image, we don’t trust what we cached [C:\Users\Serveur\AppData\Local\Plex Media Server\Cache\PhotoTranscoder\fb\fbde039a1aa96b61646352d7b10cee96525a75de.jpg]

Have you checked if your system has run out of memory?
That’d be a serious issue for any app :wink:

This exact same error is happening to me but it’s only happening on one of my FireTV’s. It started about a month ago and Plex will basically stop working after the poster images don’t appear. The only solution I’ve been able to find is to unplug the FireTV so it does a hard reboot. The. Plex is fine but only for a few hours before it starts happening again.

hello there! has anyone figured out a workaround - around posters and other art not appearing on the Plex app (on Hisense VIDAA)?

I have this problem both on Nvidia Shield and Plex Web. Both new shows and shows that have been in the library for years are missing posters randomly.

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