Server Version#: 1.30.0.6486
Player Version#: 5.52.3 (Plex for VIDAA)
Thumbnail pictures in Plex-for-VIDAA don’t appear (thumbnails appear as frames with unread counts). Happens when viewing libraries and when viewing shows. Plex on FireTV pointing to the server displays thumbnail pictures. Web client (same server) displays thumbnail pictures too. It’s just the Plex client that doesn’t display thumbnail pictures.
I’ve found that many cases where I don’t see images for media items on my Plex, it has been because of malformed XML being sent by the server. It’s easy to identify this by checking the developer tools / inspector view when viewing Plex from a browser and looking for XML-related errors.
The TV has a browser – and I point it to my PMS (:32400) - Plex renders in the browser - and all thumbnails appear correctly! So this cannot be a problem with DNS / any other network config.
This looks to be a bug on the Plex app (running on VIDAA) - pls help - how to log this bug?
Did you put something into
Settings - Server - ‘Show Advanced’ - Network - “Custom server access URLs”
or is this field completely empty? (it is by default)