TIDAL: Subscribed but not linked

Hi, I have a lifetime subscription with Plex, and had subscribed to Tidal for the last few months. I transferred the Tidal subscription over to Plex using the Plex guide on how to do so (not linked, transferred over) and I can see I now have my Plex Subscription (lifetime) as well as a Tidal HiFi add-on. When I go to “Other Services” I can still see the option to “Link your TIDAL account”.

In Plex Media Server (whether using Windows 10 Chrome, IE or Shield TV Plex App) when I go to TIDAL, I get an error saying “Account not linked”, and gives me the hyperlink to “Learn More”, which takes me to the “Other Services” page. If I then choose to “Link your TIDAL account” it takes me to the Tidal website and asks me to log in, which I do, but it immediately navigates me back to the Plex website/homepage. If I make my way back to the Plex Other Services page it still says “Link your TIDAL account”. And if I go to Plex Media Server it still says “Account not linked”.

Does anyone know how to fix this problem? I cannot see any TIDAL content in Plex.

Thanks in advance for your help.

Regards,
Shannon

Go to http://plex.tv/users/other-services
and link your Tidal account. Use the same email you are using for your plex account.

Wait, using different email addresses is the problem?
There are more people (including myself) running into this issue.

See Can't (re)link Tidal to Plex
and Can't connect Tidal (Redirect to plex.tv)

I do indeed use different addresses for both services, so I’ll go ahead and try if changing my Tidal address works…

No. This answer was tailored for the OP. Please read his original post above.

There is a fix in development for all those other users.

I did, and I have the same issue :wink:
See Can't (re)link Tidal to Plex - #4 by Weirdomusic

EDIT: And guess what… chaning the email address did the trick!

Thanks all for your help. It appears to be fixed without any action from me (ie. I have not changed my email address in tidal, nor have I done anything else… all I’ve done is open up Plex just now [24 hours later] and it is all working). I’m assuming the development fix has been released (and fixed my problem).

Thank you to the developers!

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