I was told by billing to reach out to these forums for my issue, which frankly doesn’t make sense to me. I am not having a technical-issue, I am having a billing and services issue. Regardless, my Tidal subscription stopped working at some point this week for apparently no reason.
Message from billing support:
" Taking a look at your Plex account, we see that the TIDAL subscription is active and that there’s a TIDAL account linked to your Plex account. We recommend you start by trying the following:
- Go to your https://app.plex.tv/desktop#!/settings/online-media-sourcesaccount page and disable the Music/TIDAL provider
- On your https://plex.tv/users/other-services account page, unlink TIDAL, and then link it fresh
- Back on the Online Media Sources page, enable the Music/TIDAL provider again
- Wait 10 minutes for changes to propagate
- Restart (e.g. force-quit and launch) the player app
If you still have issues, please post specific details in our support forums at https://forums.plex.tv/tags/c/online-media-sources/121/tidal if you haven’t done so already. Our staff or friendly community should be able to help you out."
These steps did not work for me. I saw one or two other posts with this same issue that seemingly went unresolved. Would prefer not to have to cancel my Tidal subscription through Plex.
