Server Version#: Version 1.26.1.5798
Player Version#: 9.2.0.32520
PMS is running on docker on a synology NAS.
I have no issue playing trailers on the webplayer or windows client or android phone client
However, i’m unable to play trailer on the nvidia shield client…
The error message says that i have to check if I’m connected to the internet. I have no issue playing the movie files.
I tried to turn on the logs to see what happens and i got that :
May 13, 2022 20:13:41.273 [0x7fe886bebb38] Attention — [Transcode] ClientProfileExtra: unable to find transcode profile for adding or appending codec `
May 13, 2022 20:13:43.080 [0x7fe886bebb38] Erreur — Couldn’t find the file to stream: /transcode/Transcode/Sessions/plex-transcode-8af8b9200120d793-com-plexapp-android-9c7093ff-30f1-44ad-bd00-ef5b9c1cdf14/media-00000.ts`
Any idea ?
Thank you
