Trailers and extras not working since january 1st 2019 with plex pass

Plex Media Server Desktops & Laptops
1

Are the trailers and extras still supported? Since the beginning of this year, I am not able to preview any movie trailer or extra. Everything was working fine at least on Dec 29, 2018.

I have tried using iOS, roku, Plex Media Player and the Web server and none of the are capable of playing trailers or extras.

Looking for some similar issues in other posts, I am not sure if this option is still supported or now is deprecated. I haven´t done any update, in my server or player or even changed any kind of setting.

My regular setup was when playing a movie; Coming soon trailer, pre-roll video and the movie. At the end of the movie I like to watch the extras if they are available for the movie.

Any one else are having any kind of issue?

Thank you for your attention.

3 Likes
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I also have this issue. did you find the solution.
i have rebuilt my server in a vain attempt to get it working again but still no luck

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Yes. I solved it. The problem was with the time/date of the server. Even it was synced with time.windows.com there existed a 5 minutes of delay so I have to manually tweak to coincide to the time of my mobile phone, rebooted server and that was all.
Hope that helps you.

1 Like
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Exactly what I found mine to be, shame I rebuilt my server before realising but oh well.

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