Trailers & extras not playing on Amazon Firecube

Server Version#:1.28.0.5999
Player Version#:9.6.2.34353

Hello. Plex on my fire cube won’t play trailers or extras, but using the web plex on my laptops works just fine. Log attached (i think i got it right) Any help would be much appreciated! :slight_smile:
errorlog.txt (24.8 KB)

There is a bug preventing trailers and extras from direct playing. If you have disabled transcoding on your server, then the videos will fail to play. Enable transcoding as a work around for now.

A fix is available in the latest beta of the app or wait until it goes public, likely end of next week.

I’m having this issue too. Great to hear it’s on the path to be fixed.