Trailers is unavailable. Try again later. (OSX 10.9.1)

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  • Apple TV Software: 6.0.2 (6646.81.1)
  • Apple TV DNS: 10.0.21.200
  • PlexConnect on: OSX 10.9.1
  • PlexConnect IP: 10.0.21.200
  • Plex installed on: OSX 10.9.1
  • Plex version: 0.9.8.17.282-c844f09
  • Plex Local IP: 10.0.21.200
  • PlexConnect version (iBaa):  b6cc4a8715c6531b2d8249998d3d74460aac0d60 (Downloaded: 2013Dec31)
  • Settings.cfg
  • PlexConnect.log

Followed the guide for getting a self-signed cert created and loaded into a profile on the AppleTV.  Per the title, I'm getting a "Trailers is unavailable. Try again later." message from the Apple TV.  Confirmed my "PlexConnect" Profile is loaded on the AppleTV in the Profiles section under settings and it's payload is a Certificate.

 

Notice that the PlexConnect WebServer never puts anything in the log after the DNS server grabs the request.  When I adjust my computers DNS to point to the Apple TV DNS and try to load https://trailers.apple.com/appletv/index.xml, I get a 403 response with a "Not serving client" message.   Looking through the code, I see this is by design, but there is still no output from the PlexConnect WebServer to the log.  From this, I can tell the PlexConnect WebServer is doing it's job, but I'm not sure how to troubleshoot it since it's not logging anything.  Best guess is that the AppleTV isn't happy with my self-signed certificate.

 

Going to do some more tinkering, but thought I'd get this posted in the interim.  Thanks for any assistance!

 

Update:

Redid the self-signed certificate and re-installed it on the AppleTV.  Same thing happening as described.

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When you reinstalled the cert did you delete the previous profile on the ATV first and change the related file in the PlexConnect assets folder?

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When I adjust my computers DNS to point to the Apple TV DNS…


Why are you adjusting you computers dns?


Start here fresh:

https://github.com/iBaa/PlexConnect/wiki/Install-Guide


Leave you dns on your mac on auto. Only point your atv dns towards your mac pms server.

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When you reinstalled the cert did you delete the previous profile on the ATV first and change the related file in the PlexConnect assets folder?

No, I didn't, but It only showed the new certificate in the one Profile so I assumed it overwrote it.  I will delete it and try again.

I replaced everything in the assets/certificates folder, so "yes" to your second questions.

 

Why are you adjusting you computers dns?

For testing purposes ... I'm not a novice user, just new to PlexConnect.  Refer to the template for posting that I followed.  You'll see that my AppleTV settings are accurate.  Thanks for the response though.

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I will delete it and try again.

That did it!!  I would have gotten to the "wipe the AppleTV and try again" phase soon, but thanks for the the feedback.  Cheers!

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