Trailers is unavailable. Try again later.

Dev Community Apps & Creations
1

ATV2

Apple TV Software 6.2

DNS: 192.168.0.6

PlexConnect IP: 192.168.0.6

PlexConnect running on Mac OSX 10.6.8 (Oldish Mac Mini)

PMS Version: 0.9.9.14.531-7eef86c

PMS also running on 192.168.0.6

PlexConnect Version: Master as at 10 August 2014

 

macmini:PlexConnect-master mike$ cat Settings.cfg
[PlexConnect]
port_pms = 32400
port_webserver = 80
ip_plexconnect = 192.168.0.6 
certfile = ./assets/certificates/trailers.pem
ip_dnsmaster = 8.8.8.8
loglevel = High 
enable_dnsserver = True
logpath = .
ip_pms = 192.168.0.6
enable_plexgdm = False 
hosttointercept = trailers.apple.com
port_ssl = 443
enable_webserver_ssl = True
prevent_atv_update = True
port_dnsserver = 53
enable_plexconnect_autodetect = False 
 
Log: http://pastebin.com/MZb4gVug
 
=========== DESCRIPTION OF ERROR ================
 
I recently upgraded my ATV software and did a reset on the Apple TV. Previously I had a jailbroken Plex App but thought I'd give PlexConnect a go. Note that the ATV is no longer jailbroken now, is this a problem?
 
Whenever I launch the Trailers app I get a spinning loader for quite a while and then, eventually an error "Trailers is unavailable. Try again later.
 
I have deleted the Profile and Certs, regenerated and recreated them and it's still doing exactly the same thing. I've read other articles on here and they all seem to conclude that the problem is with the certs, but having done this twice now I can't imagine this is the problem. If I visit https://trailers.apple.com (added 192.168.0.6 as trailers.apple.com in /etc/hosts on another laptop to test) I get an SSL warning that the certificate isn't trusted, is this normal?
 
Could it be anything to do with my Python version (2.6.1) or is there any other way I can try debug what is going on?
 
I can access PMS via a browser just fine at http://192.168.0.6:32400/web/index.html and I get the web server responding (with the expected 403 error on http://192.168.0.6). It just seems to get stuck at the logs when it starts serving the app (18:42:39 WebServer: serving /js/application.js).
 
Any help would be appreciated and please let me know if I've accidentally left out any important info.
 
Mike
 
 
2

>>I have deleted the Profile and Certs, regenerated and recreated them and it's still doing exactly the same thing.

Did you also "install" the new cert on your aTV?

Looking through your log, I don't think it't the certs, though. Python 2.6 might be your issue - I have seen issues being solved solely by upgrading to 2.7.x. Though I don't understand, never were able to track down what the underlying problem is...

3

I had the same problem with Snow Leopard on an old MacMini 2,1.  After a lot of troubleshooting, it was solved by upgrading Python to 2.7. Here is a link to the how to:  http://wolfpaulus.co...ing_python_osx/

4

Hey guys,

Thanks for the advice. Upgraded Python to 2.7.8 and it works perfectly now. :)  I didn't have to go through the steps described in that link from nekton1, merely installing the 2.7.8 pkg returned the correct version of Python with python -V but it's probably a good resource if people do have issues.

@Baa maybe you want to put something in your FAQ or a notice about Python 2.6 as I saw a few other threads in this forum with similar looking behaviour without resolution.

Thanks again and especially for the quick response, awesome to see you guys so active with assistance.

5

Ah, looks like I did have to mess around with the Python setup a little. Launching PlexConnect.py from the command line was fine, but the daemonised version for some reason was picking up the older version of Python.

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