Trailers is unavailable. Yes, I've RTFM. :)

Dev Community Apps & Creations
1

Hey guys,

 

Getting the "Trailers is unavailable" error immediately after launching the app. No Library, nothing. PlexConnect is forwarding and intercepting DNS requests as expected and Plex is running.

 

Any ideas? :)

 

Additional Info:

AppleTV 3, iOS 5.2.1

Plex 0.9.7.27.16-d02a10a running on Mac OS X 10.8.3

Media stored in external drive, eSATA, NTFS

 

Also: Plex is working fine on my iOS devices (both iPad and iPhone).

 

DNSServer : DNS request received!
DNSServer : Source: ('10.0.10.111', 62601)
DNSServer : Domain: trailers.apple.com
DNSServer : ***intercept request
DNSServer : -> DNS response: 10.0.10.104
DNSServer : DNS request received!
DNSServer : Source: ('10.0.10.111', 58455)
DNSServer : Domain: upp.itunes.apple.com.akadns.net
DNSServer : ***forward request
DNSServer : -> DNS response from higher level
DNSServer : DNS request received!
DNSServer : Source: ('10.0.10.111', 56647)
DNSServer : Domain: a771.da1.akamai.net

 $ ps aux | grep Plex
levifig        10397   0.1  0.2   803584  35156   ??  S     1:23AM   0:00.93 /Applications/Plex Media Server.app/Contents/MacOS/Plex Media Server -psn_0_3015392
levifig        10554   0.0  0.0  2432768    476 s000  R+    1:28AM   0:00.00 grep Plex
levifig        10398   0.0  0.2   712152  39260   ??  SN    1:23AM   0:02.81 Plex Plug-in [com.plexapp.system] /Users/levifig/Library/Application Support/Plex Media Server/Plug-ins/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 0.9.7.27.16-d02a10a /Users/levifig/Library/Application Support/Plex Media Server/Plug-ins/System.bundle
levifig        10400   0.0  0.0   705636   7700   ??  S     1:23AM   0:00.13 /Applications/Plex Media Server.app/Contents/MacOS/Plex DLNA Server
levifig        10401   0.0  0.1   690040  22368   ??  S     1:23AM   0:00.87 Plex Plug-in [com.plexapp.plugins.trakttv] /Users/levifig/Library/Application Support/Plex Media Server/Plug-ins/Framework.bundle/Contents/Resources/Versions/2/Python/bootstrap.py --server-version 0.9.7.27.16-d02a10a /Users/levifig/Library/Application Support/Plex Media Server/Plug-ins/Trakttv.bundle

 

 

Thank you in advance! #excited

--LF

 

 

 

[FIXED]

So, even though I didn't have any process running on port 80, I did have a piece of software capturing requests to port 80: Pow. Now, Pow wouldn't show up in netstat or lsof because it doesn't actually open the socket to the outside world. It's only for local development. Leaving this here as reference for this problem. Everything else was working so it made my problem a tad bit weirder. Hopefully others will find this useful. Cheers. :)

2

Haven´t read the thread but maybe this will help you.

http://forums.plexapp.com/index.php/topic/69904-atv-502-shows-trailers-is-unavailable/

3

Haven´t read the thread but maybe this will help you.

http://forums.plexapp.com/index.php/topic/69904-atv-502-shows-trailers-is-unavailable/

Thanks for the reply. I did read that, but that thread seems to be for a different problem. I don't even see the UI (at all) and I'm running 5.2.1 (forgot to add that to the original post). :)

4

Hmm, you positive port 80 was free on your machine?

5

exact same issue. hopefully someone can find a fix. but I get a failed to connect to port 80 message. not sure whats happening there.

6

Hmm, you positive port 80 was free on your machine?

 checked that, actually. The answer is, unfortunately, no. I do get a 404 when accessing port 80 on localhost. I'm assuming it's Plex?!

$ lsof -i | grep :32400
Plex\x20M 12502 levifig   27u  IPv4 0xaa1e17ff84924eb7      0t0  TCP *:32400 (LISTEN)
Plex\x20D 12504 levifig   55u  IPv4 0xaa1e17ff848f990f      0t0  TCP localhost:32400->localhost:52603 (TIME_WAIT)
$ lsof -i | grep :80
$
7

How do I fix the port 80 thing?

8

Hmm, you positive port 80 was free on your machine?

Let me correct myself: I did have something capturing my port 80! It was Pow, which I use for local development.

Since it isn't a server per se, it doesn't open a port but it does capture requests to it.

Phew: it works now! Thanks for the help, good sir! :)

--LF

9

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