Trailers Unavailable - Possible VmWare problem

Dev Community Apps & Creations
1

Hi. 

 

1. Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software)

    - Apple TV3  5.2.1 (considering updating firmware) 

2. The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

   - 10.0.0.10

3. The device and operating system (including version number) that PlexConnect is installed on:

   - Windows Server Enterprise 2008 R2 

4. The local IP address of the device that PlexConnect is installed on

   - 10.0.0.10

5. The device and operating system (including version number) that the Plex media server (PMS) is installed on:

   - Windows Server Enterprise 2008 R2

6. The Plex media server (PMS) version number you are running (**do not put 'latest'**)

   - 0.9.7.28

7. The local IP address of the device that the Plex media server (PMS) is installed on

 - 10.0.0.10

8. The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one.

  - PlexConnect 0.1-iOs-pre5.1 (stated on the download) 

9. The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update)

 - [PlexConnect]

port_pms = 32400
enable_plexgdm = Falseip_dnsmaster = 8.8.8.8ip_webserver = 0.0.0.0
loglevel = Normal
enable_dnsserver = True
ip_pms = 10.0.0.10
port_webserver = 80
ip_webserver = 0.0.0.0
ip_dnsmaster = 8.8.8.8
 
10. detailed description of the issue 
 

   - When I have gone through all the steps in the installation guide I and pressed the Trailer app in ATV3 I got the message "Trailers Unavailable.. ". Have read through large parts of the forum in the last 4 hours but no luck. I understand that it is a special case considering I have the Windows Server edition, but thought I could check if there were any suggestions to what I could do. I am also running VmWare, and as I read in the advanced section of the wiki that could prevent it from working. However, it does not give a detailed description of how to hardcode the location of your PMS(as the ip was wrong in the plexconnect log). I am not skilled what so ever in plex and coding in general, and therefore I wondered if anyone could assist me in how to hardcode into the settings file? Thank you so much in advance, the plexconnect is a brilliant piece of work and truly makes the ATV3 experience great. 

 

 

2

>> enable_plexgdm = Falseip_dnsmaster = 8.8.8.8ip_webserver = 0.0.0.0

a - why did you disable plexgdm?
b - the line should end after the False... could you delete the rest (those two addresses are actually already added down below)
c - do you have some log data?
3

Thank you for replying! 
 
A) https://github.com/iBaa/PlexConnect/wiki/Settings-for-advanced-use-and-troubleshooting     - "We are aware of an issue where GDM may get confused if you are running VmWare; the symptoms are that you cannot see your content thumbnails [/size]and content will not play, disabling GDM and setting a manual IP has been shown to resolve this particular issue."     - So I thought that maybe the problem was with the gdm. Is this not right? [/size]
 
 
b It is now deleted. The settings file is now as follows: 
[PlexConnect]
port_pms = 32400
enable_plexgdm = False
loglevel = Normal
enable_dnsserver = True
ip_pms = 10.0.0.10
port_webserver = 80
ip_webserver = 0.0.0.0
ip_dnsmaster = 8.8.8.8
 
c) Logdata added - hope it is right

4

Added

5

Post the contents of the log file to paste in and post the link here please.

6
20:55:15 PlexConnect: started: 20:55:15
20:55:15 PlexConnect: ***
20:55:15 PlexConnect: PlexConnect
20:55:15 PlexConnect: Press ENTER to shut down.
20:55:15 PlexConnect: ***
20:55:15 PlexConnect: IP_self: 192.168.0.47
20:55:15 PlexConnect: started: 20:55:15
20:55:15 PlexConnect: PMS: 10.0.0.10:32400
20:55:15 DNSServer: started: 20:55:15
20:55:15 DNSServer: ***
20:55:15 DNSServer: Starting up.
20:55:15 DNSServer: intercept trailers.apple.com: 192.168.0.47
20:55:15 DNSServer: forward other to higher level DNS: 8.8.8.8
20:55:15 DNSServer: ***
20:55:15 WebServer: started: 20:55:15
20:55:15 WebServer: ***
20:55:15 WebServer: WebServer: Serving HTTP on 0.0.0.0 port 80.
20:55:15 WebServer: ***
21:07:40 DNSServer: DNS request received!
21:07:40 DNSServer: Source: ('10.0.0.3', 50180)
21:07:40 DNSServer: Domain: ax.init.itunes.apple.com
21:07:40 DNSServer: ***forward request
21:07:40 DNSServer: -> DNS response from higher level
21:07:41 DNSServer: DNS request received!
21:07:41 DNSServer: Source: ('10.0.0.3', 52297)
21:07:41 DNSServer: Domain: upp.itunes.apple.com
21:07:41 DNSServer: ***forward request
21:07:41 DNSServer: -> DNS response from higher level
21:24:38 DNSServer: DNS request received!
21:24:38 DNSServer: Source: ('10.0.0.3', 63922)
21:24:38 DNSServer: Domain: local
21:24:38 DNSServer: ***forward request
21:24:38 DNSServer: -> DNS response from higher level
21:24:38 DNSServer: DNS request received!
21:24:38 DNSServer: Source: ('10.0.0.3', 64244)
21:24:38 DNSServer: Domain: local
21:24:38 DNSServer: ***forward request
21:24:38 DNSServer: -> DNS response from higher level
21:24:38 DNSServer: Warning: DNS error (10054): An existing connection was forcibly closed by the remote host
21:25:40 DNSServer: DNS request received!
21:25:40 DNSServer: Source: ('10.0.0.3', 59830)
21:25:40 DNSServer: Domain: local
21:25:40 DNSServer: ***forward request
21:25:40 DNSServer: -> DNS response from higher level
21:25:40 DNSServer: Warning: DNS error (10054): An existing connection was forcibly closed by the remote host
7

Hope this is what you meant. 

As my title on this forum correctly implies, I am quite the newbie when it comes to this

8

1 - make sure you are running 0.1 linked of the wiki releases page (if you are running an older version it may have a bug)


2 - make sure your device running PlexConnect is NOT in a DMZ (check your router) or it will be resolving DNS requests for all manner of machines on the Internet

9

I´m gonna check it out! I am going to get a new router in a couple of days, so then I have to go through the whole process again (my router today is quite old), maybe it is gonna get solved then. 

Thank you so much, fast reply and good help! 

Note to you developers: Should have a contribute function so that you could get something for all of your hard work! I would gladly donate! :)

10

Yeah it is on the list.

You shouldn’t really use the DMZ function on routers as it exposes everything on at device so it would be better to use e.g. Port forwarding instead.