Server Version#: 1.22.0.4163
Server OS: Ubuntu 20.04.2 LTS
Player Version#: Roku
Plex files are hosted on a dedicated Unraid NAS, using “sec=sys,rw,async,no_subtree_check,no_root_squash”
mounted via NFS using “nfs auto,defaults,nofail 0 0”
Hello!
I’ve been having server disconnects for over a week now. On my local network, I can play and transcode at reasonable quality, but with intermittent stuttering. My users have experiences ranging from negligible problems to completely unworkable, and I’ve been focusing my troubleshooting on a Roku user who seems to be experiencing the worst of it (i.e. when I’m stuttering, she’s freezing, when I’m freezing, she gets a Playback Error “Your connection to the server was not fast enough to stream this video. Check your network or try to lower quality.”).
Today I activated debug logging and had her play a file, which she said played for 6 minutes and then returned an error (she didn’t report the specific error message)… Judging from the log, something seems to be going wrong on my side, but I have no idea where to focus on my attention with this wall of error messages. FWIW, I am currently streaming the same file on my phone (disconnected from my local network), and it’s playing although seems to be experiencing intermittent stuttering.
Any help would be appreciated.
Thanks for your time.
XML:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="39" librarySectionTitle="Nick Jr." librarySectionUUID="28a33a6a-ea6f-4d33-a6c3-bba2a4e0b8e3" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1615295203">
<Video ratingKey="187763" key="/library/metadata/187763" parentRatingKey="187762" grandparentRatingKey="187761" guid="com.plexapp.agents.thetvdb://79896/1/1?lang=en" parentGuid="com.plexapp.agents.thetvdb://79896/1?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://79896?lang=en" type="episode" title="Rescue the Red-Eyed Tree Frogs!" grandparentKey="/library/metadata/187761" parentKey="/library/metadata/187762" librarySectionTitle="Nick Jr." librarySectionID="39" librarySectionKey="/library/sections/39" grandparentTitle="Go, Diego, Go!" parentTitle="Season 1" contentRating="TV-Y" summary="Diego and Alicia find out about tree frogs once Diego learns that there are tree frogs in trouble. Alicia figures out that they are Red-Eyed Tree Frog's, and Diego figures out that the wind blew the tree frogs off of their tree and they are going down the river. Alicia tries to find the tree fogs a new home while Diego and Baby Jaguar try to save them. Along their way, they face several new challenges, such as finding a way to get across a muddy pit, jumping over rolling coconuts, finding their way into a pyramid that the tree frogs went into, and finding their way through the pyramid to get to the tree frogs. " index="1" parentIndex="1" rating="7.0" year="2005" thumb="/library/metadata/187763/thumb/1612586594" art="/library/metadata/187761/art/1612586594" parentThumb="/library/metadata/187762/thumb/1612586594" grandparentThumb="/library/metadata/187761/thumb/1612586594" grandparentArt="/library/metadata/187761/art/1612586594" duration="1421354" originallyAvailableAt="2005-09-06" addedAt="1407510142" updatedAt="1612586594">
<Media id="226708" duration="1421354" bitrate="3979" width="1280" height="720" aspectRatio="1.78" audioChannels="2" audioCodec="wmav2" videoCodec="wmv2" videoResolution="720" container="asf" videoFrameRate="NTSC">
<Part accessible="1" exists="1" id="273292" key="/library/parts/273292/1407510142/file.wmv" duration="1421354" file="/mnt/alexandria/nick jr/go, diego, go!/go, diego, go! - s01e01 - rescue the red-eyed tree frogs!.wmv" size="706974002" container="asf">
<Stream id="766125" streamType="1" codec="wmv2" index="1" bitrate="4000" language="English" languageCode="eng" bitDepth="8" chromaSubsampling="4:2:0" codedHeight="720" codedWidth="1280" frameRate="29.970" height="720" refFrames="1" streamIdentifier="2" width="1280" displayTitle="720p (WMV2)" extendedDisplayTitle="720p (WMV2)"> </Stream>
<Stream id="766124" streamType="2" selected="1" codec="wmav2" index="0" channels="2" bitrate="320" language="English" languageCode="eng" samplingRate="44100" streamIdentifier="1" displayTitle="English (WMAV2 Stereo)" extendedDisplayTitle="English (WMAV2 Stereo)"> </Stream>
</Part>
</Media>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Beginning of error messages (rest in logs):
Mar 11, 2021 03:35:27.724 [0x7ff6eca4f700] INFO - Plex Media Server v1.22.0.4163-d8c4875dd - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT -08:00
Mar 11, 2021 03:35:27.724 [0x7ff6eca4f700] INFO - Linux version: 20.04.2 LTS (Focal Fossa), language: en-US
Mar 11, 2021 03:35:27.724 [0x7ff6eca4f700] INFO - Processor Intel® Celeron® G4900 CPU @ 3.10GHz
Mar 11, 2021 03:35:27.724 [0x7ff6eca4f700] INFO - /usr/lib/plexmediaserver/Plex Media Server
Mar 11, 2021 03:35:27.723 [0x7ff6cffff700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.723 [0x7ff694ff9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Prediction is not allowed in AAC-LC.
Mar 11, 2021 03:35:27.723 [0x7ff6e0ce9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.724 [0x7ff6cffff700] ERROR - [Transcoder] [aac @ 0x1d39a00] Prediction is not allowed in AAC-LC.
Mar 11, 2021 03:35:27.724 [0x7ff694ff9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.724 [0x7ff6e0ce9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (48) exceeds limit (38).
Mar 11, 2021 03:35:27.724 [0x7ff6cffff700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.724 [0x7ff694ff9700] ERROR - [Transcoder] [aac @ 0x1d39a00] invalid band type
Mar 11, 2021 03:35:27.725 [0x7ff6e0ce9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.725 [0x7ff6cffff700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (49) exceeds limit (40).
Mar 11, 2021 03:35:27.725 [0x7ff694ff9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.725 [0x7ff6e0ce9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (56) exceeds limit (39).
Mar 11, 2021 03:35:27.725 [0x7ff6cffff700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.726 [0x7ff694ff9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (49) exceeds limit (41).
Mar 11, 2021 03:35:27.726 [0x7ff6e0ce9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.726 [0x7ff6cffff700] ERROR - [Transcoder] [aac @ 0x1d39a00] Prediction is not allowed in AAC-LC.
Mar 11, 2021 03:35:27.726 [0x7ff694ff9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.726 [0x7ff6e0ce9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (56) exceeds limit (47).
Mar 11, 2021 03:35:27.726 [0x7ff6cffff700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.726 [0x7ff694ff9700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of bands (15) exceeds limit (12).
Mar 11, 2021 03:35:27.726 [0x7ff6e0ce9700] ERROR - [Transcoder] Error while decoding stream #0:0: Invalid data found when processing input
Mar 11, 2021 03:35:27.726 [0x7ff6cffff700] ERROR - [Transcoder] [aac @ 0x1d39a00] Number of scalefactor bands in group (52) exceeds limit (49).
