Server Version#: 1.19.4.2935
Player Version#: Chrome desktop browser
I’m getting this error only when selecting an Transcoder temporary directory under Settings > Transcoder AND using subtitles.
When the Transcoder temporary directory is set the blank then the movie plays normally and subtitles work perfectly.
Issue is only present when selecting my RamDisk (R:) as the temp transcoding directory and using subtitles.
I’m not good at reading logs but it looks like the transcoder can’t seem to find the .srt file in the temp transcoding directory.
Works properly:
Settings > Transcoder: Transcoder temporary directory = R: (for my RamDisk)
Subtitles: None
Works properly:
Settings > Transcoder: Transcoder temporary directory = blank
Subtitles: Selected
Error: Conversion failed. The transcoder exited due to an error.
Settings > Transcoder: Transcoder temporary directory = R: (for my RamDisk)
Subtitles: Selected
Jul 14, 2020 21:34:34.127 [5864] DEBUG - Starting a transcode session qnchxk2kzubm4fyun8uw8sje at offset -1.0 (state=3)
Jul 14, 2020 21:34:34.130 [5864] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/streams/11477?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 14, 2020 21:34:34.131 [3492] DEBUG - Request: [127.0.0.1:58704 (Loopback)] GET /library/streams/11477 (16 live) GZIP Signed-in Token (Patrick Orlando)
Jul 14, 2020 21:34:34.135 [3492] DEBUG - Content-Length of D:\Plex Media\Movies\Greyhound (2020)\Greyhound.2020.PROPER.1080p.WEBRip.x264-RARBG.srt is 84098 (of total: 84098).
Jul 14, 2020 21:34:34.136 [3788] DEBUG - Completed: [127.0.0.1:58704] 200 GET /library/streams/11477 (16 live) GZIP 5ms 84098 bytes
Jul 14, 2020 21:34:34.136 [5864] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/library/streams/11477?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jul 14, 2020 21:34:34.137 [5864] DEBUG - Detected character set of UTF-8.
Jul 14, 2020 21:34:34.138 [5864] DEBUG - Downloaded stream from [http://127.0.0.1:32400/library/streams/11477?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (codec: srt) to temporary file [R:Transcode\Sessions\plex-transcode-qnchxk2kzubm4fyun8uw8sje-1fbffd06-822b-438a-bf05-5ba268d54ada\temp-0.srt]
Jul 14, 2020 21:34:34.140 [5864] DEBUG - Job running: EAE_ROOT=’\?\R:Transcode\Sessions\EasyAudioEncoder’ FFMPEG_EXTERNAL_LIBS=’\\?\C:\Users\Administrator\AppData\Local\Plex\ Media\ Server\Codecs\99c90e0-3095-windows-x86\’ X_PLEX_TOKEN=‘xxxxxxxxxxxxxxxxxxxx’ C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe -ss 2360 -analyzeduration 20000000 -probesize 20000000 -i R:Transcode\Sessions\plex-transcode-qnchxk2kzubm4fyun8uw8sje-1fbffd06-822b-438a-bf05-5ba268d54ada\temp-0.srt -map 0:s:0 -codec:0 ass -f segment -segment_format ass -segment_time 1 -segment_header_filename header -segment_start_number 0 -segment_list http://127.0.0.1:32400/video/:/transcode/session/qnchxk2kzubm4fyun8uw8sje/1fbffd06-822b-438a-bf05-5ba268d54ada/seglist?X-Plex-Http-Pipeline=infinite -segment_list_type csv -segment_list_unfinished 1 -segment_list_size 5 -segment_list_separate_stream_times 1 -avoid_negative_ts disabled -map_metadata -1 -map_chapters -1 chunk-%05d -start_at_zero -copyts -y -nostats -loglevel quiet -loglevel_plex error -progressurl http://127.0.0.1:32400/video/:/transcode/session/qnchxk2kzubm4fyun8uw8sje/1fbffd06-822b-438a-bf05-5ba268d54ada/progress
Jul 14, 2020 21:34:34.146 [5864] DEBUG - Jobs: Starting child process with pid 5280
Jul 14, 2020 21:34:34.262 [3492] ERROR - [Transcoder] R:Transcode\Sessions\plex-transcode-qnchxk2kzubm4fyun8uw8sje-1fbffd06-822b-438a-bf05-5ba268d54ada\temp-0.srt: No such file or directory
Jul 14, 2020 21:34:34.267 [5836] DEBUG - Jobs: ‘C:\Program Files (x86)\Plex\Plex Media Server\Plex Transcoder.exe’ exit code for process 5280 is 1 (failure)
Jul 14, 2020 21:34:34.267 [1372] DEBUG - Streaming Resource: Terminating session 0xa490fa0:ybd3g3kmpimk9tdc5zaj3ndu which is using 3433kbps of WAN bandwidth. Used is now 0kbps
Jul 14, 2020 21:34:34.267 [5864] DEBUG - Using default transcode duration of 120 minutes
Jul 14, 2020 21:34:34.267 [5864] DEBUG - Started session successfully: qnchxk2kzubm4fyun8uw8sje
Jul 14, 2020 21:34:34.267 [1372] DEBUG - Streaming Resource: Terminated session 0xa490fa0:ybd3g3kmpimk9tdc5zaj3ndu with reason Conversion failed. The transcoder exited due to an error.
