I have disabled HDR tone mapping and made sure hardware transcoding and acceleration was enabled.
Iâm afraid this did not resolve my issue. In the attachments you can find the logs again.
Thanks for that info. Would you say that this could be related to upgrading from DSM 7 preview to DSM 7 beta?
The things that have changed as in making it no longer work are:
Using subzero for subtitles (disabled now)
Upgrading from DSM 7 preview to DSM 7 beta
Installing PMS for DSM 7 beta.
It appears to me that the error occurs on .mkv files. Plex is listing them as (SRT External)
I cannot find any srt file in any of the folders though. Are they cached somewhere in Plex? I am also unable to delete the subtitle by using the x icon next to the subtitle to delete it.
I am trying to understand your side of the story, but canât help thinking this is related to the newest PMS.
I have never encountered any transcoding issues before, and there are movies that played before that are now giving errors when leaving it on default subtitles.
If what you say is true, and my NAS does not support âburnt inâ subtitles, doesnât that mean, it should also not have worked before the update?
I have never stripped subtitles from SRT before and have often used the included subtitles from an mkv file.
I do not understand why you are addressing me with such a rude tone.
I am simply stating that I now have an issue that I did not have before. Is it so weird that I am asking for a proper explanation?
The only change that I did was a upgrading DSM 7 preview to beta, and the old PMS to the new PMS. The PMC is the same as before. with exactly the same settings. I see you are telling me why it should not work, but Iâd like you to explain to me why I never had any of the said issues before. Also never had any stuttering issues.
As for you editing my tag, I was simply doing it based on ChuckPa advising someone with exactly the same issue as I have to do. Read here
Hello,
I have the same problem.
Under DSM 6.2 and the last PLEX server version, I had no problems with the transcoder.
Now with DSM 7.0 and the latest Plex Server version, the transcoder no longer works.
As soon as I try to use it, an error message appears.
Here is the error message again (in German)
@Darkrogue looking over your logs I see PMS is failing to load the subtitle.srt file from the local metadata cache into itâs transcoder cache.
Dec 08, 2020 14:29:41.283 [0x7ff5c6e6b700] ERROR - Couldn't find the file to stream: /volume1/@apphome/PlexMediaServer/Plex Media Server/Media/localhost/4/cf38671bf7cb014eec5b23db2aa4773dbf43adc.bundle/Contents/Subtitles/en/com.plexapp.agents.opensubtitles_58034482b8e67577ffbe1e12e3c730edae2fd99e.srt
Dec 08, 2020 14:29:41.283 [0x7ff5c57d3700] ERROR - [Transcode] Error configuring transcoder: TPU: Failed to download sub-stream to temporary file
Dec 08, 2020 14:29:42.319 [0x7ff5c6e6b700] WARN - [Transcode] Denying access to transcode of key /library/metadata/3713 due to terminated session
Dec 08, 2020 14:29:42.460 [0x7ff5c6e6b700] ERROR - Unknown metadata type: folder
Dec 08, 2020 14:29:42.546 [0x7ff5c688f700] ERROR - Unknown metadata type: folder
Dec 08, 2020 14:29:43.506 [0x7ff5c6e6b700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 08, 2020 14:29:43.517 [0x7ff5c6e6b700] WARN - QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Do you mind SSHâing into your NAS and providing the output to the following two commands?
sudo ls -ilha "/volume1/@apphome/PlexMediaServer/Plex Media Server/Media/localhost/4/cf38671bf7cb014eec5b23db2aa4773dbf43adc.bundle/Contents/Subtitles/en/"
sudo synoacltool -get "/volume1/@apphome/PlexMediaServer/Plex Media Server/Media/localhost/4/cf38671bf7cb014eec5b23db2aa4773dbf43adc.bundle/Contents/Subtitles/en/"
Hello,
thank you very much.
That was the problem. I didnât think about that anymore
In the settings for the transcoder there was a directory.
âTemporary directoryâŠâ
I have now deleted this. Now nothing is entered.
The issue is to do with old absolute symlinks vs the newer relative ones. Iâm working with Chuck to see if we can âupdateâ these during migration.
One thing you can try doing is ssh into your NAS
Do âsudo -iâ to switch to root
Do âsu PlexMediaServerâ to switch to the PMS user
Edit the â/var/packages/PlexMediaServer/scripts/start-stop-statusâ file and add âDISABLESYMLINKS=1â into the list of other environment variables.
You will need to ensure the syntax of the export/environment file is preserved.
Hey Wingman, I cannot seem to sign in using PlexMediaServer.
root@Synology-NAS:~# su PlexMediaServer
su: failed to execute /sbin/nologin: No such file or directory
I can probably change it from the root account though. Iâm guessing Iâll need to fix permissions after that?
I have changed the file with the following and used :
chmod g+w /var/packages/PlexMediaServer/scripts/start-stop-status
root@Synology-NAS:~# cat /var/packages/PlexMediaServer/scripts/start-stop-status
#!/bin/sh
# Start-Stop-Status - DSM 7
# DSM version variables
DSM_VERSION="$(get_key_value /etc.defaults/VERSION productversion)"
DSM_BUILD="$(get_key_value /etc.defaults/VERSION buildnumber)"
DSM_UPDATE="$(get_key_value /etc.defaults/VERSION smallfixnumber)"
# Identification variables
PMS_INFO_VENDOR="Synology"
PMS_INFO_DEVICE="$(get_key_value /etc.defaults/synoinfo.conf unique|cut -d'_' -f3|sed 's/^ds/DS/;s/^fs/FS/;s/^rs/RS/'|sed 's/^\([0-9]\)/DS\1/')"
PMS_INFO_MODEL="$(uname -m)"
PMS_INFO_PLATFORM_VERSION="DSM $DSM_VERSION.$DSM_BUILD-$DSM_UPDATE"
# Service variables
PID_FILE="$SYNOPKG_PKGTMP/plexmediaserver.pid"
server_start ()
{
# Verify optional PLEX_MEDIA_SERVER_LOG_DIR is still valid if in use
if [ -r "$SYNOPKG_PKGDEST/PlexMediaServerLogDir" ] && [ -d "$(cat "$SYNOPKG_PKGDEST/PlexMediaServerLogDir")" ]; then
# Prepare to use
export PLEX_MEDIA_SERVER_LOG_DIR="$(cat "$SYNOPKG_PKGDEST/PlexMediaServerLogDir")"
# Ignore if not writable.
[ ! -w "$PLEX_MEDIA_SERVER_LOG_DIR" ] && unset PLEX_MEDIA_SERVER_LOG_DIR
fi
# Set service environment
export DISABLESYMLINKS=1
export LC_ALL=en_US.utf8
export LANG=en_US.utf8
export PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS=6
export PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR="$SYNOPKG_PKGHOME"
export PLEX_MEDIA_SERVER_DEFAULT_PREFERENCES='HardwareAcceleratedCodecs=true&TranscoderCanOnlyRemuxVideo=false'
export PLEX_MEDIA_SERVER_INFO_VENDOR="$PMS_INFO_VENDOR"
export PLEX_MEDIA_SERVER_INFO_DEVICE="$PMS_INFO_DEVICE"
export PLEX_MEDIA_SERVER_INFO_MODEL="$PMS_INFO_MODEL"
export PLEX_MEDIA_SERVER_INFO_PLATFORM_VERSION="$PMS_INFO_PLATFORM_VERSION"
export PLEX_MEDIA_SERVER_PIDFILE=$PID_FILE
export PLEX_BROWSER_NO_HOME_DIR=1
export TMPDIR="$SYNOPKG_PKGTMP"
ulimit -s 3000
# Spawn service binary
"$SYNOPKG_PKGDEST/Plex Media Server" >> /dev/null 2>&1 &
# Wait for service status
wait_for_status 0
# Verify server status
server_status
return $?
}
server_stop ()
{
if [ -r "$PID_FILE" ]; then
PID=$(cat "$PID_FILE")
kill -TERM "$PID" >> /dev/null 2>&1
wait_for_status 1 || kill -KILL "$PID" >> /dev/null 2>&1
[ -f "$PID_FILE" ] && rm -f "$PID_FILE" >> /dev/null 2>&1
fi
return 0
# PMS has been asked nicely to shut down, now verify.
Pids="$(ps -ef | grep Plex | awk '{print $2}')"
Count=10
Sig=-9
while [ "$Pids" != "" ] && [ $Count -gt 0 ]
do
# Kill what's still running
kill $Sig $Pids
sleep 5
# Look again
Pids="$(ps -ef | grep Plex | awk '{print $2}')"
Count=$(($Count -1))
# Force them down if our last iteration
if [ $Count -eq 1 ]; then
Sig=-11
fi
done
return 0
}
server_status ()
{
# If no PID file, it's stopped (1)
[ ! -f "$PID_FILE" ] && return 1
# Return true (0) if PID file exists
[ -d /proc/`cat "$PID_FILE"` ] && return 0
# The PID file is pointing off to something bad. (implied stopped state)
return 1
}
wait_for_status ()
{
counter=20 # 20 seconds
while [ ${counter} -gt 0 ]; do
server_status
[ $? -eq "$1" ] && return
counter=$((counter-1))
sleep 1
done
return 1
}
case $1 in
start)
if server_status; then
echo "Plex Media Server is already running"
exit 0
else
echo "Starting Plex Media Server ..."
server_start
exit 0
fi
;;
stop)
if server_status; then
echo "Stopping Plex Media Server ..."
server_stop
exit 0
else
echo "Plex Media Server is not running"
exit 0
fi
;;
status)
if server_status; then
echo "Plex Media Server is running"
exit 0
else
echo "Plex Media Server is not running"
exit 3
fi
;;
*)
exit 1
;;
esac
Restarted plex using the package manager, but still getting the transcoding message.
Thanks!
