Transcoding on browser on the computer running the server (i have logs)

Plex Media Server Desktops & Laptops
1

Server Version#: 1.40.2.8395
Player Version#: 4.125.1
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

Hi, I’m just trying to watch an anime episode in my web browser on the very computer that is streaming the video, and it transcodes the video. i tried disabling transcoding altogether but got a message that says “This server is not powerful enough to convert video.”

the video is encoded x265 10 bit 1080p eac3 audio with ass subs

and I have debug logs. Plex Media Server Logs_2024-05-12_21-16-03.zip - Google Drive

My computer is also very robust. I’m running windows 10 I have an Nvidia GeForce RTX 3080 GPU 64 GB of ram and a 12th gen intel(R) Core™ i7-12700k 3.61 GHz processor

My computer is also connected to the internet with ethernet through a switch, and the hard drive is an external connected by usb

my internet speed is download 947.50 Mbps upload is 88.79 Mbps

I’m just trying to direct play my media, which hasn’t been a problem until recently

Thanks in advance to anyone who can help. I really appreciate it!

3

The media is not compatible with Plex Web, so the video will be transcoded. The subtitles are also being burned into the video stream.

May 12, 2024 20:58:13.979 [39140] DEBUG - [Req#ab1b/Transcode] We're Searching - video.bitDepth limitation applies: 10 > 8

May 12, 2024 21:00:21.175 [39140] DEBUG - [Req#afcd/Transcode] MDE: E1 - We're Searching: selected subtitle cannot be converted to a compatible format, burning into video stream

Use Plex Desktop for Windows (docs, download). It is much more capable than Plex Web. It direct plays most video, audio, and subtitle formats.

May 12, 2024 20:58:07.881 [20344] INFO - Plex Media Server v1.40.2.8395-c67dce28e - Microsoft PC x64 - build: windows-x86 windows - GMT -05:00
...
May 12, 2024 20:58:07.881 [20344] DEBUG - "C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Server.exe"

You are running the 32-bit version of Plex Media Server. Download and install the 64-bit version. The transcoder is much more efficient in the 64-bit version. In addition, it supports hardware accelerated transcoding and tone mapping of HDR media.

Install the 64-bit version on top of the 32-bit version. The installer will recognize & remove the 32-bit version.

That is expected.

You disabled transcoding and Plex cannot play the video without transcoding, therefore playback fails and Plex displays the very cryptic “server not powerful enough” message.

Internet speed does not matter for local playback.

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“You are running the 32-bit version of Plex Media Server” :sob: :sob: :sob:

I cannot believe I did that. :man_facepalming:

Thank you so much!

I’m playing on plex desktop for windows and it’s direct playing.

I also didn’t realize that plex web had to transcode those files.

I also seamlessly upgraded to the 64 bit version without having to redo my libraries.

Thanks again!

5

You probably didn’t.

Before Sep 2022 the 64-bit version did not exist.

Also, when a PMS update is available, the 32-bit version does not let you know a 64-bit version is available.

So… if you installed before Sep 2022 it would have been a 32-bit version and Plex never would have prompted you that the 64-bit version existed.

:+1:

1 Like
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