Unable to play video on desktop or Xbox. I keep getting the message: “Please check that the file exists and the necessary drive is mounted.” Have optimized database, cleaned bundles, refreshed/scan library. Restarted, got latest version - no change. Any advice appreciated. Thanks (Windows 10 P…

Will the file plsy if you double click on it in the Windows file system?

yes, if I go direct it will play as normal.

Troubleshoot

OttoKerner December 20, 2020, 9:34am 4

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