Trying to setup Remote Access

Plex Media Server
,
1

Server Version#: 1.19.1.2645
Player Version#: 4.22.3

I’m trying to setup remote access for my Plex server because I’d like to use it as my streaming source for my music. I can’t get the remote access working no matter what I try though. This is what I am seeing in the remote access settings.

pic1
pic1980×60 9.63 KB

And this is how I have my port forwarding setup as:

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pic2708×103 12.8 KB

The public IP address matches both but when I check on canyouseeme.org, it can’t see the service. I have an Arris NVG468MQ router/modem from Frontier Wireless, if that makes a difference.

Can anyone provide assistance?

2

It doesn’t look like Plex is aware that you created the port forwarding.
On the same page, there is a checkbox “Manually specify public port”. Tick it and put the port number 32400 behind it.

After saving these changes, repeat the test with canyouseeme.

Do you have a second “router”-device in your network?

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It’s ticked and there’s not second router for my network. Just the router/modem combo that I have connected to my computer via ethernet.

4

If canyouseeme is failing, the port forwarding is either not working
or your ISP has put you behind a https://en.m.wikipedia.org/wiki/Carrier-grade_NAT
In the latter case, only your ISP can do something about it.

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