Tumbnails are screen shots

Plex Media Server Desktops & Laptops
1

Ive just reinstalled Plex on a new build and the thumbnails are coming out as video screenshots rather than cover art.
What settings do I need to change to get cover art or can I Fix Match multiple files?

Thanks

2

The best way I have found to address this type of issue is to follow the naming conventions Plex recommends. The webpage describing them can be found here

By following those guidelines, the built-in scraper does a pretty good job of identifying and setting cover art for movies and TV shows. Otherwise, to the best of my knowledge, you have to fix match one by one.

Mo

3

thanks but ive not changed the location or name of the movies or folders and it worked perfectly on the previous install.

4

The new agents Plex uses are more picky as to how the file needs be named. What worked previously may not now.

The only other thing to check is to make sure you don’t have embedded metadata in mp4 files causing them not to match properly. You can delete that metadata in each file if it’s there or disable “Prefer local metadata” in the properties of the library

If that’s the problem you have to plex dance after you change the setting

I would rename whatever needs it now. You can fix match items but if you ever rebuild your server again this process is going to start all over again

5

Thanks.
I deleted the library and readded the folders and its all fixed now

6

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