Tuner Setup Error - Problem fetching channel mappings

[Justin_Dyer]

I moved to a different area, so I thought I would delete my DVR and set it up again. I’m getting an error when setting up the DVR “There was a problem fetching channel mappings. Please try again later.” The HDHomeRun device was detected, antenna is selected (with 53 channels listed underneath that drop down menu, Country - United States, and I entered my postal code (along with many others). When I click next, there are 2 green checkmarks to indicate that it ‘gathered data’ and ‘scanned channels’. It seems like it hangs and errors out on the third option, ‘finding the best guide’. After a second or two, it then presents me with the error that I mentioned above. To me, it seems like plex is trying to get data from a site that doesn’t exist or is taken down? I’m just guessing. Anyone have a fix or workaround for this?

Server Version#: 1.21.0-3744
Player Version#: ?
Tuner Make/Model: HD HomeRun CONNECT
Guide/Lineup name: None…yet
Using XMLTV?: no
Channel number/Name: N/A

[pl_5309]

Back up your database files and upgrade to the latest GA version Plex Media Server 1.23.4.4805.

Your version is a bit old so I would anticipate further hurdles with all the changes.

[Justin_Dyer]

Hi Tiebierius. Thanks for the quick reply! I actually just figured it out (at least how to get it to work). Instead of navigating to the app.plex.tv url, I figured I’d try the local IP address with the port 32400 at the end. This worked for me, I was able to pull down the guide and get it going. Not sure why this worked, but it should be helpful to others if they have this issue.

[pl_5309]

Plex enables multiple EPG support so the only client that would still work with the server version would have been the localhost one.