Server Version#: 1.18.9.2578
Player Version#:
Tuner Make/Model: HDHomeRun CONNECT DUO
Guide/Lineup name: Sacramento/Stockton OTA
Using XMLTV?:
Channel number/Name:
I have tried repeatedly to get my guide data to load for my DVR and am unable to get it to complete. When entering the zip code sometimes it will hang. Once in a while I will be able to get past entering the zip code and then on the next step the channel mapping will fail. Server logs are attached.
Plex really should have a minimum system requirement for the Live TV. It says the tuner is busy. Their is also a DNS issue, you may get the DVR to work but for live streaming all your clients will need to direct play mpeg2 because that processor won’t handle a transcode.
Thank you for your reply. The system with the Intel® Celeron® CPU J1800 was a qnap nas I was hoping to use as my plex backend. I moved the Plex Media Server to a stick PC that is on the television and I am having the same problem.
I know the stick PC is not a powerhouse, but I was watching its resource usage via the windows monitor and it never pegs out and it has 4 cores… Can you take a peek at the logs again for me?
Faster processor (N3710) but now no Ethernet. Disable the ipv6, help Plex out as much as possible with figuring out the network. Your router/gateway has DNS rebinding issues that will interfere with proper operation, if you can resolve this you just might be able to make it work. On the plus side if you turn on Hardware transcoding + encoding, it will handle 1 live stream with a lot less effort.
I’m having the same issue. Here is what the relevant log entries look like on my Linux host. I am running PiHole on my network and confirmed that Plex DNS queries are not getting blocked. Also ran a packet capture and saw a successful secure connection to a CloudFlare CDN, which seems to be where Plex is hosting the API, but the response is very small (less than 500 bytes).
Backspacing to include only four numbers in my US ZIP code:
Apr 03, 2020 12:00:42.952 [0x7fcdc948b700] DEBUG - Auth: authenticated user 1 as brettwilliams101
Apr 03, 2020 12:00:42.953 [0x7fcd54ff9700] DEBUG - Request: [127.0.0.1:46696 (Loopback)] GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=#### (6 live) GZIP Signed-in Token (brettwilliams101)
Apr 03, 2020 12:00:42.953 [0x7fcd54ff9700] DEBUG - EPG[tv.plex.providers.epg.onconnect]: Postal code XXXX is invalid for country USA
Apr 03, 2020 12:00:42.954 [0x7fcdc948b700] DEBUG - Completed: [127.0.0.1:46696] 200 GET /livetv/epg/countries/usa/tv.plex.providers.epg.onconnect/lineups?postalCode=XXXX (6 live) GZIP 1ms 452 bytes (pipelined: 1)
So… a request is happening, but nothing of value seems to be returned from the API, or the API isn’t honoring my authenticated session. Perhaps that could be the issue.
This, however, is different from what the logs show in the original poster’s logs, which show no response at all.
Version 1.18.9.2578
Running on Centos 8
HD homerun 6 tuner
I had a Plex server working fine on another server at the same location. I added this new server to the Plex account and removed the other one.
I go to Live TV & DVR and click to set it up.
It recognizes the HD Homerun at the proper IP address. I click Continue.
It finds all the channels, recognizes the feed as cable, and identifies it as the United States.
Next screen it shows English. I enter my postal code “79701” and click continue.
And there it sits at zero percent. Nothing moves and the number does not change no matter how long I leave it.
Firewall is turned off and Selinux have been disabled for testing.
Well… at least I’m not alone. In run Plex server on both the devices I’m coming using in the past with success, but I had not been using Plex for some time. Recently I moved and OTA TV became more readily available to me, however my home network is a little unique so after DNS problems were raised I thought maybe it was my network. However, I disabled ipv6, and hard-set my DNS and the results were the same.
I see and can scan all my channels, but after that it gets stuck just like described above.
I saw in the announcement for Plex Media Server v1.19 that there were fixes for some issues that could have been related for the problem I am having, but no go. It’s the same.
Click Setup DVR > See the HDHomeRun tuner > See channel list and/or scan channels (this works fine) > Enter Zip [this is where it hangs]
Any chance someone from @Plex might weigh in on this? Seems to be a popular problem. I tried to force Plex to go through a proxy so I can examine the traffic (and I was able to get the loopback calls to go through proxy), but the calls out to web services didn’t honor http_proxy Linux variables.
Upgraded to v1.19.1.2621-b249be3b0_amd64… channel lineup is downloading! Not sure what changed. I had cleaned by browser cache prior to upgrading, and it still wasn’t working. Upgraded, and it’s now working. I hate it when that happens… but then again, I’m fine with it.
Update: Probably not related, but I added an Nvidia Shield with Plex to my online account. Using the web interface I selected DVR - Live TV and entered all the settings I discussed previously (zip code, location, etc). It downloaded the channel guide info without a hitch.
So what does that mean?
Trying to reinstall on an existing linux plex server didn’t work.
Trying to install on a completely fresh Linux build didn’t work (versions 1.18 and upgrading to 1.19.1.2630).
Trying to install on a Shield server worked the way it was suppose to.
I’m going to try and stream live TV. If it works then I probably won’t be back to putz with this. But it sure would be neat if we could get some help diagnosing this thing. Obviously it’s a new problem that is affecting people. And it’s not guide service, firewall, or server related as it worked on my same network with the Nvidia Shield running an older version of the software. So something has changed within the newer Plex Server builds.
