TV Collections fail to play on certain platforms

Server Version#: 1.28.0.5999
Player Version#: Multiple

As the title states, all of my TV collections are failing to play. Movie library collections play just fine though, on all platforms I’ve tested.

To detail, I have 3 separate TV libraries in Plex. Regular TV Shows, TV Series based documentaries, and 4K TV Shows. I’ve tested with all 3 libraries, but none of the collections will play on certain platforms.

Platforms which gives issues are Chrome/Windows Plex App and NVidia Shield Pro (2019). The collections will play fine though from both Roku and iPhone iOS.

I’ve also tried creating new collections with just 1 or 2 TV Series with only less than 20 episodes in total, but it fails to play as well.

On Chrome/Windows App, the error states “An error occurred loading items to play.” On my Shield, I just get the infinitely loading orange circle.

I’ve already uninstalled/reinstalled Plex multiple times for other issues (which turned out to be a Plex release issue. See this original post of mine, linking to alpha testing - Plex Server hangs on database optimization)

I’m unsure the last time these have worked, as it’s been a long time since I’ve used collections (forgot they existed honestly xD). I will also attempt to play one and then capture my logs immediately after.

Logs.zip (4.3 MB)

Thanks for the help as always!

Bumping this one.

Just bumping for an update.

The fix in update 1.28.2.6106 worked for me. Thanks!

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