Do The Plex Dance®… to reboot your bundle with the new naming and structuring… and a note about M4V files:
FileBot (link in my signature) can handle that naming and structuring for you automatically or manually in seconds.
What FileBot can’t do is remove possible embedded metadata in the Title Field of MP4/M4V files. Plex will read this info and prefer it over a perfect file name/structure, but you can combat that situation by moving Local Media Assets to the bottom of every agent list you can find. All tabs in TV Shows and Movies here:
https://support.plex.tv/hc/en-us/articles/200241558-Agents
Just drag LMA to the bottom of the list and drop it. If you do have embedded metadata this will cure the issue, if you don’t it won’t matter. LMA will do what it has to from the bottom.
Renaming/restructuring is best performed OUTSIDE the library and you may need to write a new bundle for the show or movie so The Plex Dance® was invented:
The Plex Dance®:
- remove show/movie from library
- rescan library files
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— scan library files, empty trash, clean bundles - bring names and structures into compliance/Move LMA/etc
- replace corrected show/movie into library
- rescan library files
All Steps. In Order. No Shortcuts.
Still No Joy?
Log Files:
https://support.plex.tv/articles/200250417-plex-media-server-log-files/
Drag zip file to message window and drop it.
@Mattw0711 said:
Appreciate the inquiry for additional info, attached is the zip file of the logs, as well as an additional screen grab of files. What is odd to me is that i have been using plex for nearly 2 years? with the same exact setup, and never had this issue with everything that i have been able to load into it.
screenshot appreciated - and truncated…
The bottom line is that the name of the show at TVDB is:
NCIS: New Orleans - TheTVDB.com - NCIS: New Orleans (we’re going to simply drop the illegal “:”)
NCIS New Orleans
(1080p - HD) is totally acceptable (I do it myself), but it should go in [Brackets] 'cause Plex ignores stuff in [Brackets] - that could make your file name non-compliant.
