TV Episodes Incorrectly Identified

[Ravager3246]

Server Version#: 1.20.1
Player Version#: Web

I have 75 episodes of Paw Patrol, spanned over 3 different seasons and for some reason 4 out of 12 newly added episodes are incorrectly identifying as a completely different TV show. There isn’t even commonality between the episode or show name. I have followed this process from another thread:

1. move all files for the show out of ‘sight’ of Plex
2. do a Scan Library Files in the web app (not ‘Refresh all’)
3. Empty Trash
4. “Clean Bundles ”
5. double check naming schema and move files back
6. Scan Library Files again

Multiple times. I’ve rebooted after following it, I’ve even upgraded to the latest Plex Server version, to no avail. I’ve now reach the point of frustration and I’m hoping someone can assist.

[ChuckPa]

What are the names and structure please, exactly as you have them, including extension.

[Ravager3246]

[Ravager3246]

Episodes I added today have today’s timestamp. Episode 1, 6, 21, 32 are the ones that are not working

[ChuckPa]

For those episodes it didn’t add, please check the internal media info.

Pay particular attention to to given name/title field.

If it doesn’t reflect the actual title or is otherwise ambiguous (full of junk ) then that’s the most likely (and common) reason. PMS reads that info from MP4 / M4V files and will use it in favor of the file name.

Since your names are perfect, I would recommend clearing any internal metadata title / name values.

Once cleared, move those episodes out, scan files, empty trash, clean bundles then move back and scan again.

[Ravager3246]

I’ve looked closer at this and it seems to be some sort of database corruption. The metadata is matching from a completely different TV series on my server with the same season and episode. The given name/title fields are empty, for that matter all of the metadata is empty.

[ChuckPa]

I’m getting different results than you are.

While I have holes, I have different ones.

I set my media aside and created a 280 episode block (7 seasons x 40 episodes / season)

I am getting all the metadata and correct matches but finding missing artwork at TheTVDB.

I am going to suggest you move both series out to an unmonitored location.
Then Scan File. Let it remove them. Empty the Trash.
Now, when you Clean Bundles (to remove all the metadata) , give it a moment to complete the deletions after it says it’s done.

Then move one series back and verify it comes back cleanly.
When all metadata and posters are back, Move the other in.

[Ravager3246]

I removed both Seasons from visibility, ran a scan so they disappeared, emptied the trash, cleaned the bundles, waited 10 mins and moved only Paw Patrol back. Same issue, it’s still incorrectly identifying specific Paw Patrol episodes as Berenstain Bears…

[Ravager3246]

I have had a very good experience with Plex and matching thus far, as long as I have been following the prescribed template. But I must admit this whole experience has me very frustrated as there is no rhyme or reason to any of it.

[ChuckPa]

Do you still have those logs ? I would like to see what the scanner saw and did.
I can’t replicate the failure.

I also would like to know how you have your Agents setup (stacking order) for television series.

[Ravager3246]

[Ravager3246]

Which log file(s) do you need? I’m not exactly sure what is all in the logs but I’d prefer not to post them publicly if there is personal information in them.

[Ravager3246]

I noticed my order is different than yours, so I’m going to make mine match yours and try again.

[Ravager3246]

That fixed it!! Thanks so much for all your help and patience getting to the bottom of the issue!

[ChuckPa]

When it comes to the LMA (Local Media Assets), it’s almost always best to have it at the bottom of the active list.

Having it enabled and at the bottom will allow the other agents to work properly while it sweeps up all your local media extras without interfering.