Weird Behavior

General Discussions
1

I’m having new episodes of shows show up randomly in other shows. An example: I have episodes of The Big Bang Theory showing up as Brooklyn Nine-Nine. Everything is named correctly and is segmented into it’s own folder so it’s confusing why this might be happening. Any ideas?

2

@mils180 said:
Everything is named correctly

correctly how?
Please show actual examples of your file and folder naming.

Are you using mp4 or m4v files? These present another challenge:
They can contain internal metadata which can potentially throw off Plex’s scanners.
To avoid troubles with embedded metadata, go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line ‘Local Media Assets’ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.

Or fix the embedded ‘Title’ tag in your files, so it contains sensible data.

Afterwards, perform the Plex Dance with the mismatched episode files.

3

So here is an example file/Folder path name: TV\The Big Bang Theory\Season 10\The Big Bang Theory - S10E17 - The Comic-Con Conundrum WEBDL-1080p.mkv

This is showing up as the non-existant 10th season of Brooklyn Nine-Nine, It’s got Big Bang Theory Screenshots but under the Brooklyn Nine Nine title. I should have mentioned that this started happening 3 months ago, before then I never had an issue

4

Just to make sure: all your episodes are in the MKV format? There are none in either MP4 or M4V format among them?

Are all seasons and episodes of TBBT within the same folder structure?
Or do you have them distributed across several disks/shares ?

Do the following:

erase your http cache for TheTVDB

Verify you have correct clocktime on your Plex server machine
(sounds weird, I know, but bear with me)

  • Enable debug logging on your server (do not enable ‘verbose’ logs)
  • Restart your Plex Server
  • Wait 2 minutes
  • Take a look at your Plex Media Server.log file. Seek for appearance of the word corrupt within the first ~300 lines.

If you don’t find any messages about database corruption, perform the Plex Dance with the misidentified episodes.

Otherwise report back please.