Server Version#: 1.21.4.4079
Player Version#: Web player
I’m having the issue of one of my shows is refusing to download/show the TV poster. However it correctly retrieves the staff metadata including pictures. It only started doing this recently after I reimported my library (due to another plex bug with renaming files I ran into). It looks the same as this old issue that was never resolved: Meta Data downloading but not posters.
Note: This is not the same as the TVDB search bug where you have to enter the TVDB ID manually to match. It matches fine in TVDB, it just doesn’t download the poster for some reason. Even if I manually enter the TVDB id.
Whenever I try to rematch the series, I get these errors:
Feb 27, 2021 22:34:27.132 [0x7ffb0f159700] DEBUG - Migrating metadata settings from com.plexapp.agents.thetvdb://390382/1/1?lang=en -> local://11969
Feb 27, 2021 22:34:27.133 [0x7ffb0f159700] DEBUG - -> Simply giving existing setting new GUID.
Feb 27, 2021 22:34:27.134 [0x7ffb0f159700] DEBUG - Updating metadata item (save) () with ID 11969
Feb 27, 2021 22:34:27.138 [0x7ffb0f159700] DEBUG - Calculated media file path for path [upload://]: ["/volume2/Plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/c/347609c13f65550a0ce884a0ad7c3ab3966e6c7.bundle/Uploads"]
Feb 27, 2021 22:34:27.138 [0x7ffb0f159700] DEBUG - Calculated media file path for path [upload://]: ["/volume2/Plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/0/b1a3126889e8306d5ae1c9477881780ef26eab2.bundle/Uploads"]
Feb 27, 2021 22:34:27.138 [0x7ffb0f159700] ERROR - Couldn't copy file "/volume2/Plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/c/347609c13f65550a0ce884a0ad7c3ab3966e6c7.bundle/Uploads/art/com.plexapp.agents.thetvdb_eb2baa37762027100de35fa98b10618a5be29b2b" to "/volume2/Plex/Library/Application Support/Plex Media Server/Metadata/TV Shows/0/b1a3126889e8306d5ae1c9477881780ef26eab2.bundle/Uploads/art/com.plexapp.agents.thetvdb_eb2baa37762027100de35fa98b10618a5be29b2b": File exists
However I get no errors at all if I just select “refresh metadata”.
I’ve check many things, permissions are all correct and unchanged from the default installation.
I think I had this same problem a couple weeks ago, and it somehow just “fixed itself” after a while.
Any ideas what’s going on?
Debug Logs: Plex Media Server Logs_2021-02-27_22-34-45.zip (1.1 MB)
