TV Programmes not downloading Metadata - no match

Server Version#: 1.21.1.3830
Player Version#: N/A

Hi All

I had to rebuild my Plex jail recently as I was having issues with buffering (turns out it was my router), and since the rebuild, Plex is not pulling any TV Programme metadata, including posters etc. It will pull fine for Films, but not for TV. I switched the provider to the Movie Database instead of TVDB but this didn’t make a difference. When I use the “match” function, nothing is found, no matter what I search. I was looking down the line of maybe something is blocking the URLs and maybe trying to access the URLs manually, however looking in all the logs I can find, I always get a 127.0.0.1 address (localhost) instead of an actual URL where its pulling metadata from?

#EXAMPLE OF PLEX MEDIA SCANNER LOG (I had to remove HTTP:// from the start so it’s not a link as post doesn’t let me post more than 2 links)

Jan 24, 2021 17:20:42.853 [0x80c5af900] DEBUG - Refreshing metadata for ‘Wild Africa’ (agent: com.plexapp.agents.thetvdb)
Jan 24, 2021 17:20:42.853 [0x80c5af400] DEBUG - HTTP requesting GET 127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=2&metadataItemID=244&metadataType=2&state=3&metadataState=queued
Jan 24, 2021 17:20:42.853 [0x80c5af900] DEBUG - Refreshing GUID: ‘local://244’
Jan 24, 2021 17:20:42.853 [0x80c5af900] DEBUG - HTTP requesting GET 127.0.0.1:32400/system/agents/update?mediaType=2&force=1&respectTags=0&guid=local%3A%2F%2F244&id=244
Jan 24, 2021 17:20:42.853 [0x80c5af400] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=2&metadataItemID=244&metadataType=2&state=3&metadataState=queued
Jan 24, 2021 17:20:42.853 [0x80c5af900] DEBUG - HTTP 401 response from GET http://127.0.0.1:32400/system/agents/update?mediaType=2&force=1&respectTags=0&guid=local%3A%2F%2F244&id=244
Jan 24, 2021 17:20:42.853 [0x80c5af900] ERROR - Error response for update: ().
Jan 24, 2021 17:20:42.853 [0x80c5af400] DEBUG - HTTP requesting GET 127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=2&metadataItemID=244&metadataType=2&state=5&metadataState=idle
Jan 24, 2021 17:20:42.854 [0x80c5af400] DEBUG - HTTP 200 response from GET 127.0.0.1:32400/:/metadata/notify/changeItemState?librarySectionID=2&metadataItemID=244&metadataType=2&state=5&metadataState=idle

My films are fine, all pulled straight away and matched perfectly. Can anyone help? I’ve ran out of ideas after I’ve trashed the library and recreated, attempted to manually match, refreshing/eraasing metadata etc

Bump, anyone have any ideas?

I’ve done some further testing and for films only the Plex Agent works, movie database returns nothing

Fixed!

Source:Agents not working

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