Sorry for the delay in responding.
A new server you say?
- Are the agents the same as before.
Yes. I had upgraded to the latest build on the previous server before moving to the new one.
- Are the agent settings the same(default will not do cause defaults may change from version to version)
I have never modified the original defaults, as I had never encountered this issue before and had no reason to re-order or toggle on/off the agents.
- Are the agents in the same order as before?
I can install a fresh install to see what the defaults were previously and modify mine back to that.
- Were your recorded shows actually found or did you manually matched them(think hard, this could of been done so long time ago you forgot)?
They were all found automatically (the only things I had to manually match were some random shows/documentary series I had on DVD that I converted).
- Are you using the same metadata paths as you did before. I’m assuming the migration was to a like setup/config as before.
AFAIK, it is identical. I’ve always mapped the directory to P:, media in D:(TV,Movies,etc) and have migrated between servers before with no issues.
Yeah, most metadata is kept in the db itself while posters are kept in folders on hard drive.
Do this on just one show…
Try and match it manually… Wait a few minutes and see if the poster is displayed.
https://support.plex.tv/articles/201018497-fix-match-match/
I actually tried this with a movie I noticed was missing artwork (it happened to be an M4V I encoded with embedded artwork, so there was no folder.jpg to grab). I was able to search for the movie and found it to match with, and it pulled the correct show info, but never updated the artwork (it sat there spinning as though it was downloading / accessing it but never did).
To be honest, I think the paths where plex “thinks” the poster metadata is different/missing.
That’s my understanding of what’s likely wrong as well. The question I have is: how to I find out what path it thinks the image is located in? Or alternatively how to I reset the image path to a default? Or even just clear the cache of images and start from scratch? There were very few that I had to manually edit (it was a pain, but oh well). The bigger concern is that nothing seems to be pulling in new artwork unless I manually select a jpg locally and then it will display.
Here’s an example of a TV show that was recorded (not from DVD) and automatically matched. The metadata looks to be intact, aside from any of the artwork (Poster, Banner, and Background are all blanks).
