@Yaracuy said:
I have added the 2010 Swedish mini series Arn - The Knight Templar to my TV Shows library. The directory and files are well structured as per guidelines and the same way as the other 60+ TV Shows in my library which are matched perfectly.
‘The Same Way’ doesn’t mean ‘In Compliance’.
I just got an instant, fully populated match with:
A TV Show Library
…Arn - The Knight Templar
…Season 01
…Arn - The Knight Templar - S01E01.mp4
If your file names and folder structures are Compliant The Plex Dance® may help. TVDB has been having trouble staying online over the last week or so. It’s possible they were out of service when you tried to match your show:
The Plex Dance®:
- remove show from library
- update library
- empty trash
- clean bundles
https://support.plex.tv/hc/en-us/articles/200392106-Library-Actions <— update library, empty trash, clean bundles - bring names and structures into compliance
- replace corrected show into library
- update library
All Steps. In Order. No Shortcuts.
If your file names and folder structures are Compliant and The Plex Dance® doesn’t fix it (if TVDB is online), provide your log files and we’ll see wuz-up:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
Drag Zip File to message window and drop it.
