Is there a log that could help me understand why a program stopped recording about 15 minutes early?
The interesting information about the recording process will be in your server’s Plex data folder, in the Logs sub-directory, files named “Plex Media Server[.x].log.” Plex Media Server.log is the log being written to currently. They get progressively older as the [.x] increases.
Find the log which contains the time around the recording in question and filter for lines containing the term “Grabber” in them. These pertain to the recording engine. Find the timeframe for when the recording ended and look for warnings and errors. You may want to expand the context around that timeframe by dropping the “Grabber” filter.
It’s often the case that the transcoder died due to bad data from the tuner (it encountered something it could process). This usually happens on channels with marginal signal.
If you’re using an HDHomeRun tuner from SiliconDust you can check its logs as well by vising either hdhomerun.local (if you only have one tuner) or <device_id>.local if you have multiple; device_id should be replaced with the actual device IDof the tuner which did the recording. The logs will be available from the system menu.
Kind of hard to check the log when the 5 logs only go back to 10:28PM last night. four of the Plexmedialogs had a dare between 10:28pm and 11:00 pm last night.
Two suggestions:
- Ensure you don’t have verbose logging enabled in your server’s general settings. Verbose is only useful in very limited circumstances; only Debug should be enabled.
- Follow the guidance in this support article to set/increase “LogNumFiles” to a value higher than the default of 5. Keep increasing it until enough logging is captured to show the issue. I’d start with 10 and go from there.
This should allow you to capture as much logging is needed, but you may need to be diligent is monitoring for the issue and grab the logs as soon as possible.
Thanks
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