Server Version#: Version 4.76.1
I just added a new tv series to my server but it fails to show up. According to the Plex Media Server.log it appears to me that the server is seeing the show but it still doesn’t show up
For example
Plex Media Server.log:Apr 23, 2022 14:50:48.676 [0x7fa6c841db38] DEBUG - Scanner: Processing directory /export/dlna/Videos/TV/Before We Die (UK) (parent: yes)
Plex Media Server.log:Apr 23, 2022 15:10:47.559 [0x7fa6c8a89b38] DEBUG - Scanner: Processing directory /export/dlna/Videos/TV/Before We Die (UK) (parent: yes)
Plex Media Server.log:Apr 23, 2022 15:30:48.605 [0x7fa6c7278b38] DEBUG - Scanner: Processing directory /export/dlna/Videos/TV/Before We Die (UK) (parent: yes)
Plex Media Server.log:Apr 23, 2022 15:50:48.668 [0x7fa6c7483b38] DEBUG - Scanner: Processing directory /export/dlna/Videos/TV/Before We Die (UK) (parent: yes)
Plex Media Server.log:Apr 23, 2022 16:10:47.511 [0x7fa6c7f38b38] DEBUG - Scanner: Processing directory /export/dlna/Videos/TV/Before We Die (UK) (parent: yes)
I’ve searched through the forums and found similar problems but they all see to revolve around the nameing convention, I’ve been using the same nameing convention since I first installed the software.
The only other thing that I’ve done prior to adding this tv show was to upgrade from plexmediaserver-1.25.9.5721-965587f64.x86_64 to
plexmediaserver-1.26.0.5715-8cf78dab3.x86_64
o install the latest server update
Any help in solving this would be greatly appreciated.
Pete
Mind sharing what naming schema you’re using?
I take it your library is pointing at /export/dlna/Videos/TV/… so maybe you can share how the content of the Before We Die (UK) folder is organized/named?
Have you already checked if the show is maybe added as some other show or merged with one of your other shows?
Yes the show is in
/export/dlna/Videos/TV/Before We Die (UK)
Before We Die (UK) - [01x01] - Episode 1.mkv
Before We Die (UK) - [01x02] - Episode 2.mkv
Before We Die (UK) - [01x03] - Episode 3.mkv
Before We Die (UK) - [01x04] - Episode 4.mkv
Before We Die (UK) - [01x05] - Episode 5.mkv
Before We Die (UK) - [01x06] - Episode 6.mkv
Yes I’ve searched for the show and it comes up negative.
That’s not going to work…
Preferred naming should be Before We Die (UK) - s01e01 - Episode 1.mkv; IIRC Plex will even work with Before We Die (UK) - 1x01 - Episode 1.mkv (though that’s not part of the official support article).
Plex ignores information in square brackets – so in your schema, the season/episode pattern is completely lost to Plex.
I have other tv show that use that same convention and they work without a problem.
I renamed the shows to remove the square brackets and ran a library scan which made no difference, still no joy.
Renaming them after PMS has scanned them often has no impact.
This is because PMS checked the header signature (‘fingerprint’) of the file.
If the file’s fingerprint is already known – nothing happens.
The path will be updated but it will be retained as ‘unmatched’.
The proper method is to “dance” the media.
Move it out to where not monitored
Scan files, Empty Trash & Clean Bundles
Rename the files to Plex spec (SxxExx is the recommended way)
Move the files back into position
Scan files again (if PMS doesn’t autodetect the new media)
Automatic tools like FileBot, TheRenamer, and several others make it really easy to update file names to standard (and reliable) naming format in a few seconds.
