TV Shows Not Found

Plex Media Server
1

Server Version#: 1.21.0 on Synology DSM 7 (all versions current)

Plex will not find TV Shows in the library. I have permissions set properly giving R+W access to internal user PlexMediaServer for the folders.

History:

  • In 2022 I upgrade from DSM 6 to DSM 7 without issue
  • I recently burned a TV Show, I have mkv files.
  • I created a new shared folder “TV Shows” and set permissions for PlexMediaServer
  • I could not get Plex to find the mkv files when scanning the new library
  • I uninstalled Plex, removing data
  • I created a new folder structure /Plex Content/Home Movies…/Plex Content/TV Shows… and populated the folders with video files
  • I set permissions for PlexMediaServer
  • Re-installed Plex
  • Added libraries for Home Movies and TV Shows
  • Home Movies are found, but TV shows are still not found

It appears there is something wrong with the video files, but I can view them with a VLC. I also tried .mp4 files, but have the same issue.

Any ideas?

2

Please show how you have the TV shows named and organized.

Include the full path to the files and indicate which folder is added to the Plex library.

3

\Volume1\Plex Content
\Volume1\Plex Content\Home Movies
\Volume1\Plex Content\TV Shows
\Volume1\Plex Content\TV Shows\The Office
\Volume1\Plex Content\TV Shows\The Office\Season 1
\Volume1\Plex Content\TV Shows\The Office\Season 1\The Office Season 1 - Episode 1.mkv

4

Plex Documentation → Your Media
→ Naming & Organizing Your TV Show Files
→ Naming & Organizing Your Movie Files

You need to follow Plex naming & organization guidelines.

After renaming, Plex Dance the show (or movie). This removes incorrect matching information from the Plex Media Server database.

/TV Shows <-- Folder added to Plex TV show library
   /The Office (2005) {tvdb-73244} <-- Show Name (year); ID optional, but helps with matching
      /Season 01
         /The Office s01e01.mkv <-- consider sXXeYY mandatory

The TMDB/TVDB ID is optional, but tells Plex exactly which show to match. It is especially helpful with shows such as The Office where there are UK and US versions. Also with reboots such as Magnum PI, Hawaii 5-0, etc.

Note that Plex uses TMDB or TVDB IDs for TV shows and TMDB or IMDB IDs for movies.

If you need to rename many files:

Many people use Filebot. It is quite powerful and can rename an entire library in minutes.

Tiny Media Manager is also very useful, and free.

Example TMM Renamer Patterns:

  • Show Name: ${showTitle} (${showYear})
  • Season: Season ${seasonNr2}
  • Episode Name: ${showTitle} (${showYear}) s${seasonNr2}e${episodeNr2} ${episode.title}
  • Movie Name: ${title} (${year}) {imdb-${imdb}}

PowerRenamer in Microsoft Power Tools is helpful for simple renaming with pattern matches or regular expressions. It makes quick work of tasks such as adding a year to file names, removing undesirable text from multiple files, etc.

5

That did it. Thanks,

6

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