TV Shows not matching - ubuntu

Plex Media Server Desktops & Laptops
1

I’m having the same problem - can’t get any TV shows to match. Here’s a snapshot from my logs:

2020-12-05 08:31:25,937 (7fcaa9ffb700) :  INFO (__init__:369) - Searching for exact match with: The+Drew+Carey+Show (lang: en)
2020-12-05 08:31:25,937 (7fcaa9ffb700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
2020-12-05 08:31:30,102 (7fcaa8ff9700) :  INFO (__init__:369) - Searching for exact match with: The+Drew+Carey+Show (lang: en)
2020-12-05 08:31:30,103 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
2020-12-05 08:31:35,957 (7fcaa9ffb700) :  INFO (__init__:140) - JWT Error: (<urlopen error [Errno -2] Name or service not known>) -
2020-12-05 08:31:35,959 (7fcaa9ffb700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/search/series?name=The+Drew+Carey+Show'
2020-12-05 08:31:40,123 (7fcaa8ff9700) :  INFO (__init__:140) - JWT Error: (<urlopen error [Errno -2] Name or service not known>) -
2020-12-05 08:31:40,124 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/search/series?name=The+Drew+Carey+Show'
2020-12-05 08:31:45,974 (7fcaa9ffb700) :  INFO (__init__:175) - Problem with the request:
2020-12-05 08:31:45,976 (7fcaa9ffb700) :  INFO (__init__:379) - There was a problem attempting an exact TVDB match in The+Drew+Carey+Show (lang: en)
2020-12-05 08:31:45,978 (7fcaa9ffb700) :  DEBUG (runtime:88) - Sending packed state data (107 bytes)
2020-12-05 08:31:45,978 (7fcaa9ffb700) :  DEBUG (runtime:924) - Response: [200] str, 320 bytes
2020-12-05 08:31:50,144 (7fcaa8ff9700) :  INFO (__init__:175) - Problem with the request:
2020-12-05 08:31:50,145 (7fcaa8ff9700) :  INFO (__init__:379) - There was a problem attempting an exact TVDB match in The+Drew+Carey+Show (lang: en)
2020-12-05 08:31:50,147 (7fcaa8ff9700) :  DEBUG (runtime:88) - Sending packed state data (107 bytes)
2020-12-05 08:31:50,147 (7fcaa8ff9700) :  DEBUG (runtime:924) - Response: [200] str, 320 bytes
2020-12-05 08:32:07,014 (7fcaa8ff9700) :  DEBUG (runtime:717) - Handling request GET /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IxczYKbWFudWFsYjFzNwpwcmltYX
J5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZTMKbnM0CnllYXJzNQo1NTA1NXMyCmlkczUKNzEzNTVzNApzaG93cjAK
2020-12-05 08:32:07,015 (7fcaa8ff9700) :  DEBUG (runtime:49) - Received packed state data (80 bytes)
2020-12-05 08:32:07,017 (7fcaa8ff9700) :  DEBUG (runtime:814) - Found route matching /:/plugins/com.plexapp.agents.thetvdb/messaging/function/X0FnZW50S2l0OlNlYXJjaA__/Y2VyZWFsMQoxCmxpc3QKMApyMAo_/Y2VyZWFsMQoyCmRpY3QKZGljdAo2CnMyCmVuczQKbGFuZ2IxczYKbWFudWFsYjFzNwpwcmltYX
J5aTAKczcKdmVyc2lvbnIxCnM2Cmt3YXJnc3M3ClRWX1Nob3dzMTAKbWVkaWFfdHlwZTMKbnM0CnllYXJzNQo1NTA1NXMyCmlkczUKNzEzNTVzNApzaG93cjAK
2020-12-05 08:32:07,017 (7fcaa8ff9700) :  INFO (agentkit:961) - Searching for matches for {'show': '71355', 'id': '55055', 'year': None}
2020-12-05 08:32:07,018 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/metadata/55055/tree'
2020-12-05 08:32:07,081 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
2020-12-05 08:32:17,096 (7fcaa8ff9700) :  INFO (__init__:140) - JWT Error: (<urlopen error [Errno -2] Name or service not known>) -
2020-12-05 08:32:17,103 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/series/71355?lang=en'
2020-12-05 08:32:27,120 (7fcaa8ff9700) :  INFO (__init__:175) - Problem with the request:
2020-12-05 08:32:27,122 (7fcaa8ff9700) :  INFO (__init__:529) - Couldn't find Series in TVDB XML: object of type 'NoneType' has no len()
2020-12-05 08:32:27,125 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://meta.plex.tv/tv/guid/53/539a2f221d237f212ee148cd346a95501cc6ed26.xml'
2020-12-05 08:32:37,145 (7fcaa8ff9700) :  INFO (__init__:277) - URLError(gaierror(-2, 'Name or service not known'),)
2020-12-05 08:32:37,151 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://meta.plex.tv/tv/names/en/53/539a2f221d237f212ee148cd346a95501cc6ed26.xml'
2020-12-05 08:32:47,171 (7fcaa8ff9700) :  INFO (__init__:369) - Searching for exact match with: 71355 (lang: en)
2020-12-05 08:32:47,172 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/login'
2020-12-05 08:32:57,188 (7fcaa8ff9700) :  INFO (__init__:140) - JWT Error: (<urlopen error [Errno -2] Name or service not known>) -
2020-12-05 08:32:57,191 (7fcaa8ff9700) :  DEBUG (networking:143) - Requesting 'https://tvdb2.plex.tv/search/series?name=71355'
2020-12-05 08:33:07,211 (7fcaa8ff9700) :  INFO (__init__:175) - Problem with the request:
2020-12-05 08:33:07,212 (7fcaa8ff9700) :  INFO (__init__:379) - There was a problem attempting an exact TVDB match in 71355 (lang: en)
2020-12-05 08:33:07,215 (7fcaa8ff9700) :  DEBUG (runtime:88) - Sending packed state data (107 bytes)
2020-12-05 08:33:07,215 (7fcaa8ff9700) :  DEBUG (runtime:924) - Response: [200] str, 320 bytes

Doesn’t matter if I use the name or the show ID, I can’t get anything to match.

OS: ubuntu 18.04
plex: 1.21.0.3711

Moderator Edit: Added formatting for legibility

2

if you want somebody to check your logs, please disable verbose logging! then try to add the show from scratch and share the full log.

This verbose snippet isn’t helping very much.

3

It appears to be VPN related. For whatever reason it can match if I disable the VPN first.

4

I would guess it’s a limit to the number of hits from your ip, then…

5

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