@tld6008 said:
I am having serious problems with TV shows and personal videos not showing up a all, my movie folder works fine. I have been through all the file structure requirements and the PLEX dance to no avail. I am attaching a DEBUG file, I think. My OS is Zorin 09
Thanks
The above was my original complaint on July 25th which was solved through properly listing the folders in the library. But it was only partially resolved and I was so exasperated by the experience that I have avoided trying to ask for additional help but I canât stand it any longer.
I know how to add folders to the library and how to properly list the TV show episodes and know how to do the PLEX dance blindfolded but still have five out of eight TV shows that will not show up. I use ROKU to stream media to the TV and when I view the âTV Showsâ library content by folder all the eight folders show up (they wonât show up if viewed by Browse All or Unwatched.
When viewed by folder each one says
âNo content available in this library, Please add content and/or check that âInclude in dashboardâ is enabled.â
There is content in all folders and the âinclude in dashboardâ box is checked for the TV shows.
What can be the problem???
@tld6008 said:
The above was my original complaint on July 25th which was solved through properly listing the folders in the library. But it was only partially resolved and I was so exasperated by the experience that I have avoided trying to ask for additional help but I canât stand it any longer.
I know how to add folders to the library and how to properly list the TV show episodes and know how to do the PLEX dance blindfolded but still have five out of eight TV shows that will not show up.
Please do the following:
Settings - Server - Network - (Show Advanced) - âEnable server support for IPv6â â DISABLE
restart the server
Then perform the Plex Dance with one of your tv shows (pick a smaller one, please)
then fetch log files and post them
I have tried to get a clue from your old logs, but they show almost no tv show matching activity.
And what Iâve seen, were some non-compliant folder and file names. /home/tld6008/Media/TV Shows/temp/Major Crimes Season 2/Major Crimes - 2 X 06 Boys Will Be Boys.avi'
temp folder is not allowed
âseasonâ folder non existant/wrong name for âshowâ folder
file name incorrect - even for Kodi
But you said above that you did correct this.
So we need fresh logs.
It appears there is some issue with your media file storage.
Have you checked for file access permissions?
Your server reports as running on Linux. Plex runs on Linux under its own user account, named plex by default.
Your media files need to have access permissions set, so that this user account has access to the files.
I see failure messages when Plex tried to access some of your stuff:
Performing a scan with 'Plex Series Scanner' (language: en virtual: 0).
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] DEBUG - * Scanning /media/tld6008/Major Crimes
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] ERROR - Couldn't check for the existence of file /media/tld6008/Major Crimes: boost::filesystem::status: Permission denied: "/media/tld6008/Major Crimes"
I see you have quite a few mp4 files.
Those can contain embedded âtitleâ tags. To rule out their influence on âmismatchesâ, do this:
Go to Settings - Server - Agents - Shows - TheTVDB
In there, grab the line âLocal Media Assetsâ with your mouse and drag it downwards, so it ends up being at the bottom of the stack of active agents.
Repeat the same under
Settings - Server - Agents - Shows - TheMovieDatabase
+
Settings - Server - Agents - Movies - Plex Movie
+
Settings - Server - Agents - Movies - TheMovieDatabase
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] ERROR - Couldn't check for the existence of file /media/tld6008/Major Crimes: boost::filesystem::status: Permission denied: "/media/tld6008/Major Crimes"
Certain Linux distributions mount USB and non-declared internal Hard Drives dyanmically when you log in. They place them in the /media directory. This is ok with the exception it sets exclusive access to you only. PMS cannot see the directories or files.
Since PMS did have access at some point, something has changed.
If I may highlight the walk through / how to in the Linux Tips sub forum on how to walk through the steps again and correct it.
Look at /etc/fstab and make sure the HDs are mounted where they should be. (/media and dynamic GVFS mounts are NOT recommended for the reasons you see here)
Setting up permissions where you own the directories but PMS can read is the best course. (Permissions using inheritance)
@OttoKerner said:
It doesnât look like youâve disabled IPv6 support as instructed.
Neither did you restart the Plex server before executing the Plex Dance.
I have never seen the Restart PLEX Server as step #1 in the PLEX dance, although it might make sense.
I admit I did not do that but I did uncheck the IPv6 box before running the log
@OttoKerner said:
It appears there is some issue with your media file storage.
Have you checked for file access permissions?
Your server reports as running on Linux. Plex runs on Linux under its own user account, named plex by default.
Your media files need to have access permissions set, so that this user account has access to the files.
I see failure messages when Plex tried to access some of your stuff:
Performing a scan with 'Plex Series Scanner' (language: en virtual: 0).
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] DEBUG - * Scanning /media/tld6008/Major Crimes
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] ERROR - Couldn't check for the existence of file /media/tld6008/Major Crimes: boost::filesystem::status: Permission denied: "/media/tld6008/Major Crimes"
The above issues you address seem to pertain to the TV Show Major Crimes, I do not have issues with these shows
Do I need to give each TV show folder specific file access permissions? If so I donât know how to do it.
I have eight TV show folders three of them work fine the other five do not and as far as I can tell they were/are set up the same way
The weirdness with the space character in the file names is also in the Major Crimes show which works fine so that should not be an issue unless it somehow affects unrelated folders.
We addressed the MP4 file issue in the original go around in July so I have done the agent moving exercise.
@tld6008 said:
I have never seen the Restart PLEX Server as step #1 in the PLEX dance, although it might make sense.
I admit I did not do that but I did uncheck the IPv6 box before running the log
Sorry, maybe I did not express myself that clearly!
I asked you to disable the IPv6 support and then restart the server.
Only afterwards I asked for the Plex Dance.
So no, restarting the server is not a part of the Plex Dance.
The above issues you address seem to pertain to the TV Show Major Crimes, I do not have issues with these shows
Do I need to give each TV show folder specific file access permissions? If so I donât know how to do it.
I did follow your original instructions to the letter i.e. uncheck the Ipv6 box then reboot PLEX. I just got confused when you referred to the restart as part of the PLEX dance.
I am using a Dell Inspiron 15 3000 series notebook
I will study the Linux information and get back to you.
I am curious as to why you thought I did not disable Ipv6⊠unless there is something else besides the checkbox
@tld6008 said:
I am curious as to why you thought I did not disable Ipv6⊠unless there is something else besides the checkbox
Because in the freshest log file the clients are still referenced with IPv6 addresses Aug 31, 2017 22:19:56.363 [0x7fdea57ff700] DEBUG - Completed: [::ffff:192.168.1.4:53921]
To tell the truth these links to the Linux articles are nothing but a foreign language to me. I did read them though and what I got out of it is if I enter the following command âchmod -R 755 /home/tld6008/Mediaâ
PLEX will have access to all of my media files and everything should work?
Aug 31, 2017 22:52:39.462 [0x7f350cc6e840] ERROR - Couldn't check for the existence of file /media/tld6008/Major Crimes: boost::filesystem::status: Permission denied: "/media/tld6008/Major Crimes"
Certain Linux distributions mount USB and non-declared internal Hard Drives dyanmically when you log in. They place them in the /media directory. This is ok with the exception it sets exclusive access to you only. PMS cannot see the directories or files.
Since PMS did have access at some point, something has changed.
If I may highlight the walk through / how to in the Linux Tips sub forum on how to walk through the steps again and correct it.
Look at /etc/fstab and make sure the HDs are mounted where they should be. (/media and dynamic GVFS mounts are NOT recommended for the reasons you see here)
Setting up permissions where you own the directories but PMS can read is the best course. (Permissions using inheritance)
How do I LOOK at these things? Do I type this in the terminal?
Look at /etc/fstab and make sure the HDs are mounted where they should be. (/media and dynamic GVFS mounts are NOT recommended for the reasons you see here)
@tld6008 said:
To tell the truth these links to the Linux articles are nothing but a foreign language to me. I did read them though and what I got out of it is if I enter the following command âchmod -R 755 /home/tld6008/Mediaâ
PLEX will have access to all of my media files and everything should work?
That is my understanding as well, though it might not stay that way.
That is the reason why it is not recommended to use the pre-defined ~home folders.
But may I ask why you did install Linux on your computer?
I recommend you to use the operating system, where you are comfortable with.
Every OS is susceptible to viruses. It all depends on how carefully the admin has configured it. And for that, the admin must know what heâs doing. It is true that Linux can very safe, but that requires you to learn your way around it. Those file access permissions belong to the absolute basics a Linux admin should know.
If you are not willing to learn about them, your Linux system may end up unsafer than a sensibly configured Windows.
I studied the commands in Linux and was all set to change permissions using the terminal. I got hung up in my effort to move everything out of the Home directory and in the process discovered that this version of Linux (Zorin) which I believe I previously stated was similar to the Windows environment allows you to right click on a folder or file and view/change the properties. I was able to fix my problem in less than a minute. It seems odd though that somey of the folders had the correct permissions and some did not. Anyway if you get a similar question from a Zorin user (may be other distros that have similar functions) save everyone some time and ask if they can right click and view the properties.
