I’m wondering why if i go directly to the file on my computer that it’ll start but when i go onto plex over my computer or ps4 they fail and say there is a problem with the file?
a computer can play many more file types than third party Playstation apps can. There may be an issue with transcoding which the computer does not need done. What type of files are they?
mkv, most of my files are mkv and it never did this before. I’m currently going to reinstall an older server patch to see if that fixes it.
So i went back to tried late January server patch…and it does the same thing so i’m really not sure why it’s doing this. I’ve had problems in the past with certain groups who upload movies but never with tv so this is a first for me.
Another thing i just noticed. I watched Episode 1 of Vinyl and it was fine no problems, downloaded epsiode 2 and it won’t start and now episode 1 also won’t start…i havent changed anything. anyone have any ideas?
You server logs would be really helpful in trying to determine what is happening. The best thing to get clean logs would be to restart the server and then attempt to playback one of the files that is failing. After that you can upload the first log file (Plex Media Server.log) which can then be checked to see what is happening.
This support article explains where you can find the server log at:
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files
I did what you requested, restarted server then started the file that doesn’t work and uploaded the log.
Feb 28, 2016 10:03:33:300 [4396] WARN - Low disk space: 2439443571 bytes source file, 30560727040 bytes capacity, 1793306624 bytes available on C:
Feb 28, 2016 10:03:33:300 [4396] WARN - TranscodeSession: inadequate disk space for transcode
Feb 28, 2016 10:03:33:300 [4396] ERROR - Failed to start session successfully.
Your C: drive where transcodes are saved during playback does not have enough space. The source file is 2.4GB and the drive only has 1.8GB. Before starting a transcode the server now checks for free space that requires the original source file + 100MB.
Seeing how the capacity is listed as 30.6GB, it looks like your best course of action would be to change the transcode directory location from the server settings. (Settings → Server → Transcoder)
Works! awesome thanks alot jmckee!!!
