Server Version#: 1.22.3.4392-d7c624def-x86
Tuner Make/Model: WinTV HVR-2250
OS: Windows Server 2016
Trying to use a WinTV-HVR-2250 tuner with Plex. When I go to DVR setup in Plex, it sits and spins at “Looking for compatible devices…”.
Looking at the logs, the Plex Tuner Service fails to start:
Apr 29, 2021 20:47:00.678 [4652] DEBUG - [ChildProcessMonitor] Plex Tuner Service.exe starting.
Apr 29, 2021 20:47:00.678 [4652] DEBUG - [ChildProcessMonitor/JobRunner] Job running: "C:\Plex\Plex Media Server\Plex Tuner Service.exe" "C:\Plex\Plex Media Server\Resources\Tuner\Private" "C:\Plex\Plex Media Server\Resources\Tuner\Shared" 1.22.3.4392-d7c624def 32600
Apr 29, 2021 20:47:00.679 [4652] ERROR - [ChildProcessMonitor/JobRunner] exec of C:\Plex\Plex Media Server\Plex Tuner Service.exe failed: error
Apr 29, 2021 20:47:00.679 [4652] ERROR - [ChildProcessMonitor/JobRunner] Win32 Error: 5 Access is denied.
Apr 29, 2021 20:47:00.679 [4652] DEBUG - [ChildProcessMonitor/JobRunner] Jobs: Starting child process with pid 0
Apr 29, 2021 20:47:00.679 [4652] ERROR - [ChildProcessMonitor] Plex Tuner Service.exe failed to start
Things I’ve tried/verified:
- Process is running as Administrator user.
- Uninstalled/reinstalled.
- Installed into non-standard directory (i.e., outside Program Files).
- Changed ownership of install directory to Administrator user. Verified user has full control of the directory/sub-directories.
- Process monitor logs don’t reveal any apparent errors.
- I verified the TV tuner is working outside of Plex. I installed WinTV 7 and verified I can watch TV. (I am aware of potential conflicts with WinTV software - this was happening before installing WinTV.)
Any ideas?
