TVDB down? Not adding any metadata to TV and website is inaccessible

Should you do all that?

The purpose of the dance is to write a clean bundle with all good stuff in it.
You’re writing one - then fiddling with it.

Move the thing out
clean everything
Move the thing back.

New bundle - done.

1 Like

I keep trying that but it just doesn’t come back. Hence why I thought it might be a TVDB issue initially.
I’m working on the basis that the definition of madness is doing the same thing over and over again expecting something different to happen… so I’m trying something different to see if it will kick it into action.

did you try refreshing the Title

We already know this show is toast.
the best you can hope for is a lot of blank stuff - which I got immediately.
From there the TVDB ID# is used so this thing’ll match and we can stop worrying about it.

Yep, tried that. Tried ‘fix match’. Nothing seems to help.

K, done it again, and still no dice. Have no idea what is going on with this show. The thought of manually adding the data is insane in this day and age!

Well, if it’s not even showing up - We’ll need @ChuckPa

If it’s showing up blank - that’s expected, but the ID# should cure that instantly.
If that’s not happening - we’ll need the Alpha Canine, but I shant pester him again.

It shows up and looks like this:

If I click match and put in that ID number, it finds the show, but after I click match it shows that it’s loading (it spins it’s little loading thingy around) but does not add any metadata.
…And still looks like this:

Well, apart from the 85 episodes in Season 2019 - I would expect to see something happen - eventually.

The two I tested came up instantly.

I can find no Glastonbury entry in your scanner log so I’d like to see your naming and structuring as well as know what type of file these are MP4/MKV/Other.

… and on that note we’ll let Chuck have the floor.

All .mkv files.

Maybe I should get rid of the ‘Glastonbury - ‘ sxxexx - title .mkv

Hi Chuck,

I’m still not having any luck with this. I’m totally perPLEXed.

These are the latest logs. I removed the show yesterday, and Plex probably scanned the library 5/6 times since then.
Today, I then emptied trash, cleared cache and then added the show back over to /tv, and scanned. It has added the show but it still remains unmatched :frowning:
Plex Media Server Logs_2020-05-14_16-12-34.zip (7.2 MB)

File naming for Season 2019 (which you tested with) is as follows:

user@Ubuntu-1804-bionic-64-minimal:~$ ls /mnt/unionfs/tv/Glastonbury/'Season 2019'/
'Glastonbury - S2019E01 - Day 1 - Red Button Highlights HDTV-1080p.mkv'
'Glastonbury - S2019E01 - Day 1 - Red Button Highlights HDTV-720p.mkv'
'Glastonbury - S2019E05 - The Charlatans WEBDL-720p.mkv'
'Glastonbury - S2019E07 - Sheryl Crow WEBDL-720p.mkv'
'Glastonbury - S2019E08 - The Wombats WEBDL-720p.mkv'
'Glastonbury - S2019E09 - Bastille WEBDL-720p.mkv'
'Glastonbury - S2019E102 - The Cure (BBC Two) WEBDL-720p.mkv'
'Glastonbury - S2019E104 - Janelle Monáe WEBDL-720p.mkv'
'Glastonbury - S2019E105 - ROSALÍA WEBDL-720p.mkv'
'Glastonbury - S2019E106 - Rex Orange County WEBDL-720p.mkv'
'Glastonbury - S2019E107 - Stefflon Don WEBDL-720p.mkv'
'Glastonbury - S2019E10 - Two Door Cinema Club WEBDL-720p.mkv'
'Glastonbury - S2019E11 - The Lumineers WEBDL-720p.mkv'
'Glastonbury - S2019E13 - Georgia WEBDL-720p.mkv'
'Glastonbury - S2019E14 - King Princess WEBDL-720p.mkv'
'Glastonbury - S2019E15 - SOAK WEBDL-720p.mkv'
'Glastonbury - S2019E16 - IDLES WEBDL-720p.mkv'
'Glastonbury - S2019E17 - Michael Kiwanuka WEBDL-720p.mkv'
'Glastonbury - S2019E18 - Cat Power WEBDL-720p.mkv'
'Glastonbury - S2019E19 - Goat Girl HDTV-720p.mkv'
'Glastonbury - S2019E19 - Goat Girl WEBDL-720p.mkv'
'Glastonbury - S2019E20 - Fontaines D.C WEBDL-720p.mkv'
'Glastonbury - S2019E21 - Pond WEBDL-720p.mkv'
'Glastonbury - S2019E22 - Pale Waves WEBDL-720p.mkv'
'Glastonbury - S2019E23 - Interpol WEBDL-720p.mkv'
'Glastonbury - S2019E24 - Swindle WEBDL-720p.mkv'
'Glastonbury - S2019E25 - BCUC WEBDL-720p.mkv'
'Glastonbury - S2019E26 - Maribou State WEBDL-720p.mkv'
'Glastonbury - S2019E28 - Jon Hopkins WEBDL-720p.mkv'
'Glastonbury - S2019E30 - George Ezra WEBDL-720p.mkv'
'Glastonbury - S2019E31 - Lizzo WEBDL-720p.mkv'
'Glastonbury - S2019E33 - Carrie Underwood, Johnny Marr WEBDL-720p.mkv'
'Glastonbury - S2019E34 - Anne-Marie and Hozier WEBDL-720p.mkv'
'Glastonbury - S2019E36 - Janet Jackson WEBDL-720p.mkv'
'Glastonbury - S2019E37 - Mattiel WEBDL-720p.mkv'
'Glastonbury - S2019E39 - Sons of Kemet WEBDL-720p.mkv'
'Glastonbury - S2019E40 - Gerry Cinnamon HDTV-720p.mkv'
'Glastonbury - S2019E40 - Gerry Cinnamon WEBDL-720p.mkv'
'Glastonbury - S2019E41 - Freya Ridings HDTV-720p.mkv'
'Glastonbury - S2019E41 - Freya Ridings WEBDL-720p.mkv'
'Glastonbury - S2019E42 - Ezra Collective WEBDL-720p.mkv'
'Glastonbury - S2019E44 - Maggie Rogers WEBDL-720p.mkv'
'Glastonbury - S2019E49 - Lukas Nelson & Promise of the Real WEBDL-720p.mkv'
'Glastonbury - S2019E50 - Aurora WEBDL-720p.mkv'
'Glastonbury - S2019E51 - The Comet is Coming WEBDL-720p.mkv'
'Glastonbury - S2019E52 - Tom Odell WEBDL-720p.mkv'
'Glastonbury - S2019E53 - The Killers WEBDL-720p.mkv'
'Glastonbury - S2019E55 - Kirt Vile & The Violators WEBDL-720p.mkv'
'Glastonbury - S2019E56 - Kate Tempest WEBDL-720p.mkv'
'Glastonbury - S2019E57 - Hot Chip WEBDL-720p.mkv'
'Glastonbury - S2019E58 - Liam Gallagher WEBDL-720p.mkv'
'Glastonbury - S2019E59 - Low WEBDL-720p.mkv'
'Glastonbury - S2019E60 - Sharon Van Etten WEBDL-720p.mkv'
'Glastonbury - S2019E61 - Bugzy Malone WEBDL-720p.mkv'
'Glastonbury - S2019E62 - Sean Paul WEBDL-720p.mkv'
'Glastonbury - S2019E63 - Neneh Cherry WEBDL-720p.mkv'
'Glastonbury - S2019E64 - Jungle WEBDL-720p.mkv'
'Glastonbury - S2019E65 - Wu-Tang Clan WEBDL-720p.mkv'
'Glastonbury - S2019E66 - Johnny Marr WEBDL-720p.mkv'
'Glastonbury - S2019E67 - Sigrid WEBDL-720p.mkv'
'Glastonbury - S2019E68 - Courteeners WEBDL-720p.mkv'
'Glastonbury - S2019E69 - The Chemical Brothers WEBDL-720p.mkv'
'Glastonbury - S2019E70 - Red Button Highlights 2 HDTV-1080p.mkv'
'Glastonbury - S2019E70 - Red Button Highlights 2 HDTV-720p.mkv'
'Glastonbury - S2019E71 - Foals WEBDL-720p.mkv'
'Glastonbury - S2019E74 - Kylie Minogue WEBDL-720p.mkv'
'Glastonbury - S2019E75 - Billie Eilish, The Good, The Bad & The Queen WEBDL-720p.mkv'
'Glastonbury - S2019E76 - Vampire Weekend WEBDL-720p.mkv'
'Glastonbury - S2019E77 - Years & Years WEBDL-720p.mkv'
'Glastonbury - S2019E78 - Mavis Staples WEBDL-720p.mkv'
'Glastonbury - S2019E79 - Miley Cyrus WEBDL-720p.mkv'
'Glastonbury - S2019E80 - Christine and The Queens WEBDL-720p.mkv'
'Glastonbury - S2019E81 - Dave WEBDL-720p.mkv'
'Glastonbury - S2019E83 - Loyle Carner WEBDL-720p.mkv'
'Glastonbury - S2019E84 - BABYMETAL WEBDL-720p.mkv'
'Glastonbury - S2019E85 - Kamasi Washington WEBDL-720p.mkv'
'Glastonbury - S2019E86 - Roy Ayers WEBDL-720p.mkv'
'Glastonbury - S2019E87 - Fatoumata Diawara WEBDL-720p.mkv'
'Glastonbury - S2019E88 - This is the Kit WEBDL-720p.mkv'
'Glastonbury - S2019E89 - Jeff Goldblum & the Mildred Snitzer Orchestra WEBDL-720p.mkv'
'Glastonbury - S2019E90 - The Streets WEBDL-720p.mkv'
'Glastonbury - S2019E91 - Friendly Fires WEBDL-720p.mkv'
'Glastonbury - S2019E92 - Tom Walker WEBDL-720p.mkv'
'Glastonbury - S2019E93 - Dermot Kennedy WEBDL-720p.mkv'
'Glastonbury - S2019E94 - Octavian WEBDL-720p.mkv'
'Glastonbury - S2019E95 - Little Simz WEBDL-720p.mkv'
'Glastonbury - S2019E96 - The Good, the Bad and the Queen WEBDL-720p.mkv'
'Glastonbury - S2019E97 - Fat White Family WEBDL-720p.mkv'
'Glastonbury - S2019E98 - Palace WEBDL-720p.mkv'
'Glastonbury - S2019E99 - Koffee WEBDL-720p.mkv'

Hi Chuck, could you elaborate on this for me? Does that mean that you were unable to match the show, or that you were?

I have verified how this naming works.

“Glastonbury/Season {calendar year}/Glastonbury - SyyyyExx - title here.mkv”

works just fine.

It shows as starting in 1994 and Season 2019 with Episode 01 works.

I had used the traditional “Glastonbury (2019)” naming convention.
That was not supposed to fail but apparently TVDB thought otherwise.

With this naming, it’s solid (as shown above)

[chuck@lizum Glastonbury.531]$ ll -R
.:
total 52
drwxr-xr-x   3 chuck chuck  4096 May 15 01:01 ./
drwxr-xr-x 928 chuck chuck 45056 May 15 01:00 ../
drwxr-xr-x   2 chuck chuck  4096 May 15 01:02 Season 2019/

./Season 2019:
total 12
drwxr-xr-x 2 chuck chuck 4096 May 15 01:02 ./
drwxr-xr-x 3 chuck chuck 4096 May 15 01:01 ../
-rw-r--r-- 1 chuck chuck  137 May 15 01:02 Glastonbury - S2019E01 - Arbitrary Title.mkv
[chuck@lizum Glastonbury.532]$ 

This will be one of those where you need to monitor the naming carefully.

OK. Well it’s good to know that my naming is correct.
I think I’ll move everything out again and just start adding one file at a time. And see how it goes from there.

Move out,
scan,
empty trash
clean bundles
now move back

Appreciated, however that is not working, as the recent logs show. Can you tell from the logs why it isn’t pulling the metadata?

These are the files it’s not even seeing. Permissions?

09:24,693 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2004 episode 7 - skipping population of episode data
2020-05-14 16:09:24,693 (7fa9197fa700) :  INFO (__init__:926) - No media for season 0 episode 7 - skipping population of episode data
2020-05-14 16:09:24,693 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2003 episode 4 - skipping population of episode data
2020-05-14 16:09:24,693 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 2 - skipping population of episode data
2020-05-14 16:09:24,694 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 3 - skipping population of episode data
2020-05-14 16:09:24,694 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 4 - skipping population of episode data
2020-05-14 16:09:24,694 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 6 - skipping population of episode data
2020-05-14 16:09:24,695 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 12 - skipping population of episode data
2020-05-14 16:09:24,698 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 27 - skipping population of episode data
2020-05-14 16:09:24,699 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 29 - skipping population of episode data
2020-05-14 16:09:24,700 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 32 - skipping population of episode data
2020-05-14 16:09:24,700 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 35 - skipping population of episode data
2020-05-14 16:09:24,701 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 38 - skipping population of episode data
2020-05-14 16:09:24,702 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 43 - skipping population of episode data
2020-05-14 16:09:24,702 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 45 - skipping population of episode data
2020-05-14 16:09:24,702 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 46 - skipping population of episode data
2020-05-14 16:09:24,703 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 47 - skipping population of episode data
2020-05-14 16:09:24,703 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 48 - skipping population of episode data
2020-05-14 16:09:24,704 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 54 - skipping population of episode data
2020-05-14 16:09:24,735 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 72 - skipping population of episode data
2020-05-14 16:09:24,736 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 73 - skipping population of episode data
2020-05-14 16:09:24,738 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 82 - skipping population of episode data
2020-05-14 16:09:24,741 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 100 - skipping population of episode data
2020-05-14 16:09:24,741 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 101 - skipping population of episode data
2020-05-14 16:09:24,742 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 103 - skipping population of episode data
2020-05-14 16:09:24,742 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2015 episode 109 - skipping population of episode data
2020-05-14 16:09:24,743 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2019 episode 108 - skipping population of episode data
2020-05-14 16:09:24,743 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2009 episode 22 - skipping population of episode data
2020-05-14 16:09:24,744 (7fa9197fa700) :  INFO (__init__:926) - No media for season 2010 episode 37 - skipping population of episode data
2020-05-14 16:09:24,744 (7fa9197fa700) :  INFO (__init__:926) - No media for season 1999 episode 1 - skipping population of episode data
2020-05-14 16:09:24,744 (7fa9197fa700) :  INFO (__init__:926) - No media for season 0 episode 8 - skipping population of episode data

Seeing the same thing for TV show South Park

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