TVDB Metadata not populating for shows with many episodes

Server Version#: 1.18.4.2171
Player Version#: 3.104.2

Plex Media Server Logs_2019-12-30_02-54-20.zip (3.6 MB)

The metadata for three shows (Simpsons, Spongebob, and Pokemon) will not populate. I’ve tried the plex dance multiple times, and I’ve cleared the cache. I consistently get the messages “No media for season X episode X - skipping population of episode data” and “Season Extra XML is empty - therefore, no episode XML” in the tvdb logs but I’m not sure how to fix those.

I’ve also tried downloading all assets locally using tiny media manager and enabling local media assets in the tvdb agent list but it won’t pull that info either. Any ideas?

Under /var/lib/plexmediaserver, down in Plug-in Support/Data, there will be multiple HTTPCookie files. Please delete them all

I would also question the naming. Is it perfect? Series/Season N/Series - SxxExx - optional title.ext

Same issue unfortunately. I see that one of the urls it is trying to access is https://tvdb2.plex.tv/episodes/361288?lang=en

When I put that into my browser it comes up as not authorized. Is tvdb having issues or is this some dns problem on my end?

I have a workaround. I installed the XMBCnfoTVImporter agent and did the plex dance one more time. This agent used the local nfo files and filled in all data. Not ideal but at least I don’t have empty episode names and summaries now.

Plex’s tvdb node doesn’t allow direct query via a browser. That’s why you see the errors you do.

May I have an example of a series giving this problem?

I’m experiencing it with Pokemon, the Simpsons, and Spongebob. I suspect the issue is because of the number of episodes (490 - 970) but I’m not sure.

Or did you want a video file from the series?

Thanks but a sample won’t be needed . I will look up those series and create appropriate test files for them.

I haven’t tried this since I deleted the http cookies but I had limited success if I added only one file (S01E01 for example) and then let it find the metadata for that, and add one season at a time. Unfortunately every time it would only find a couple seasons and then stop.

I just added it and, although taking time here, it is finding them without assistance.

Naming is per standard

[chuck@lizum Season 10.186]$ ll
total 148
drwxr-xr-x.  2 chuck chuck 4096 Dec 31 01:31 ./
drwxr-xr-x. 13 chuck chuck 4096 Sep 29  2016 ../
-rw-r--r--.  1 chuck chuck   50 Dec 31 01:31 SpongeBob SquarePants - S10E01 - Extreme Spots.mkv
-rw-r--r--.  1 chuck chuck   52 Dec 31 01:31 SpongeBob SquarePants - S10E02 - Squirrel Record.mkv
-rw-r--r--.  1 chuck chuck   47 Dec 31 01:31 SpongeBob SquarePants - S10E03 - Squid Baby.mkv
-rw-r--r--.  1 chuck chuck   57 Dec 31 01:31 SpongeBob SquarePants - S10E04 - The Good Krabby Name.mkv
-rw-r--r--.  1 chuck chuck   57 Dec 31 01:31 SpongeBob SquarePants - S10E05 - License to Milkshake.mkv
-rw-r--r--.  1 chuck chuck   57 Dec 31 01:31 SpongeBob SquarePants - S10E06 - Hello Bikini Bottom!.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E07 - Gary's New Toy.mkv
-rw-r--r--.  1 chuck chuck   77 Dec 31 01:31 SpongeBob SquarePants - S10E08 - Super Evil Villain Aquatic Team Up is Go.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E09 - Chum Fricassee.mkv
-rw-r--r--.  1 chuck chuck   55 Dec 31 01:31 SpongeBob SquarePants - S10E10 - Move It or Lose It.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E11 - Eek! An Urchin.mkv
-rw-r--r--.  1 chuck chuck   49 Dec 31 01:31 SpongeBob SquarePants - S10E12 - Patrick-Man!.mkv
-rw-r--r--.  1 chuck chuck   53 Dec 31 01:31 SpongeBob SquarePants - S10E13 - Bumper to Bumper.mkv
-rw-r--r--.  1 chuck chuck   52 Dec 31 01:31 SpongeBob SquarePants - S10E14 - Squid's Defense.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E15 - Plankton's Pet.mkv
-rw-r--r--.  1 chuck chuck   55 Dec 31 01:31 SpongeBob SquarePants - S10E16 - Little Yellow Book.mkv
-rw-r--r--.  1 chuck chuck   49 Dec 31 01:31 SpongeBob SquarePants - S10E17 - Evil Spatula.mkv
-rw-r--r--.  1 chuck chuck   47 Dec 31 01:31 SpongeBob SquarePants - S10E18 - Jailbreak!.mkv
-rw-r--r--.  1 chuck chuck   57 Dec 31 01:31 SpongeBob SquarePants - S10E19 - Safe Depo­sit Krabs.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E20 - Don't Look Now.mkv
-rw-r--r--.  1 chuck chuck   54 Dec 31 01:31 SpongeBob SquarePants - S10E21 - SВance ShmВance.mkv
-rw-r--r--.  1 chuck chuck   61 Dec 31 01:31 SpongeBob SquarePants - S10E22 - SpongeBob, You're Fired!.mkv
-rw-r--r--.  1 chuck chuck   60 Dec 31 01:31 SpongeBob SquarePants - S10E23 - It Came from Goo Lagoon.mkv
-rw-r--r--.  1 chuck chuck   50 Dec 31 01:31 SpongeBob SquarePants - S10E24 - Kenny the Cat.mkv
-rw-r--r--.  1 chuck chuck   47 Dec 31 01:31 SpongeBob SquarePants - S10E25 - Yeti Krabs.mkv
-rw-r--r--.  1 chuck chuck   58 Dec 31 01:31 SpongeBob SquarePants - S10E26 - Lost in Bikini Bottom.mkv
-rw-r--r--.  1 chuck chuck   48 Dec 31 01:31 SpongeBob SquarePants - S10E27 - Tutor Sauce.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E28 - Squid Plus One.mkv
-rw-r--r--.  1 chuck chuck   60 Dec 31 01:31 SpongeBob SquarePants - S10E29 - The Executive Treatment.mkv
-rw-r--r--.  1 chuck chuck   51 Dec 31 01:31 SpongeBob SquarePants - S10E30 - Company Picnic.mkv
-rw-r--r--.  1 chuck chuck   53 Dec 31 01:31 SpongeBob SquarePants - S10E31 - Pull Up a Barrel.mkv
-rw-r--r--.  1 chuck chuck   58 Dec 31 01:31 SpongeBob SquarePants - S10E32 - What's Eating Patrick.mkv
-rw-r--r--.  1 chuck chuck   46 Dec 31 01:31 SpongeBob SquarePants - S10E33 - Sanctuary.mkv
-rw-r--r--.  1 chuck chuck   53 Dec 31 01:31 SpongeBob SquarePants - S10E34 - Patrick the Game.mkv
-rw-r--r--.  1 chuck chuck   64 Dec 31 01:31 SpongeBob SquarePants - S10E35 - The Sewers of Bikini Bottom.mkv
[chuck@lizum Season 10.187]$

I waited for SpongeBob to finish.
It did not add anything past season 12.

I then went to TheTVDB.

https://thetvdb.com/series/spongebob-squarepants/allseasons/official

Their data ends at Season 12 Episode 25.

I then went and added all the specials (117). There was no difficulty retrieving

Interesting. Must be something on my end then.

I do have some info at the end of my filenames such as “SpongeBob SquarePants - S10E56 - Mimic Madness - 1080p WEB-DL” or “SpongeBob SquarePants - S10E01 - Extreme Spots - 720p” would that have anything to do with it? Thanks for your help.

Like this it wouldn’t:
SpongeBob SquarePants - S10E56 - Mimic Madness [1080p WEB-DL]
Like you have it might.
(Plex ignores stuff in [Brackets] - to be on the safe side)

Well shoot maybe that’s my downfall this whole time. I renamed the files without that info and it’s currently processes the data. I’ll let it sit overnight and see what happens.

I’ll be darned… that was a shot in the dark, but you did have 4 dashes in the file name and the standard # is 2.

Noah (RedNoah) has written a wonderful piece of software to prevent these problems from ever happening. It’s called FileBot. It’s worth many times the price he’s asking for it and is a defacto requisite when curating your own media.

He changed his forum moniker to @filebot - if you can believe it. :wink:

The first part of the filename was so nice I wanted to believe FB had done it, but FB can do things like that and put those things in a bracket almost instantly.

When your file names are absolutely, positively perfect - any problems you may be having isn’t that, at least - that’s my motto.

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No luck unfortunately. I think I’ll just stick with the nfo importer. Here’s the latest logs if you’re interested, thanks for all the suggestions.

Plex Media Server Logs_2019-12-31_03-14-47.zip (6.3 MB)

Fiddling with filenames while Plex is watching is never a good idea.

Make sure the file names are fixed before you complete The Dance and write that new bundle you want everything perfect in. Dance the whole show, not just a few episodes.

I do have filebot, I renamed the entire series using the {plex} option. I even created a new library just for Spongebob to make sure it wasn’t a bundle issue and it won’t pull the data. I see this when it’s working through the episodes.