Hi Chuck,
Since the TVDB updates, I have 1 series that refuses to be found my Plex, even though it exists in the TVDB, “The Manalorian”
I have refereshed all, rerun all scans, everything I can think of.
I am running Version 1.18.2.2058 on a Linux box.
Any suggestions?
Thanks
Giles
Just checking is that the spelling in your library? if so you are missing a d
The Show should be “The Mandalorian”
No just a typo, the library I copiy / pasted from TVDB to be 100% sure
The Mandalorian
@anon18523487 Thanks for breaking this out into a separate thread. I really wasn’t sure if it was API or not given that the initial symptoms were somewhat similar. I did actually see the missing artwork error a couple of weeks ago as well.
Anyway, I did the following:
Unfortunately there still only 4 episodes listed.
Logs attached.Plex Media Server Logs_2019-12-08_07-01-06.zip (1.1 MB)
If there are problems with singular episodes, those are, by definition, a TheTVDB problem or a problem with the episode file/naming itself. To retrieve the data for an entire season with exception of 1 is not a coding / api problem.
I have the same issue with TVDB not recognizing my new shows. The same is true with The Morning Show. Neither show up at all for the most recent episodes. Previous episodes are all fine, but no matter what I do the newest episodes of both never show up in Plex. The scan starts, ends quickly, and nothing changes. Both are named correctly (following the identical naming pattern of the earlier episodes for both shows, which all work fine.).
It’s good to know that this is a TVDB problem, which is what I had suspected, but it’s still quite annoying.
The two files I’ve been adding are:
In the case of The Mandalorian, the naming is not correct. This isn’t a TVDB issue. This is a curation issue.
Interpreting the delimiters using the Plex naming rules produces;
Name: The Mandalorian S01E05
Season/Episode: Chapter 5
Optional Title: Gunslinger
Clearly, this is not correct:
Proper naming is: Name <delimiter> SxxExx <delimiter> Optional Title.ext
The Mandalorian - S01E05 - Chapter 5: The Gunslinger.mkv
As example, my automation (FileBot) produces:
[chuck@lizum The Mandalorian.331]$ ls -la *
total 12894500
drwxr-xr-x. 2 chuck chuck 4096 Dec 7 13:44 ./
drwxr-xr-x. 3 chuck chuck 4096 Nov 13 23:42 ../
-rw-r--r--. 1 chuck chuck 2682847946 Nov 13 23:42 The Mandalorian.S01E01.Chapter 1.mkv
-rw-r--r--. 1 chuck chuck 3194551256 Nov 15 12:30 The Mandalorian.S01E02.Chapter 2 The Child.mkv
-rw-r--r--. 1 chuck chuck 2482757346 Nov 22 08:36 The Mandalorian.S01E03.Chapter 3 The Sin.mkv
-rw-r--r--. 1 chuck chuck 2670824683 Nov 29 08:01 The Mandalorian.S01E04.Chapter 4 Sanctuary.mkv
-rw-r--r--. 1 chuck chuck 2172948277 Dec 6 10:17 The Mandalorian.S01E05.Chapter 5 The Gunslinger.mkv
[chuck@lizum The Mandalorian.332]$
Thanks, but even changing the name doesn’t help (though I can’t use a “:” in a file name). Here’s a screen capture of the files in my folder currently. Episodes 1-4 all show up fine in Plex. Episode 5 does not. I’ve tried numerous renames, moving the file in and out of the folder, restarting plex, the nas, etc. No matter what I do Plex does not show the episode. I even moved out episode 4 (let Plex show it was gone) and then copied it back in. That worked. Episode 5 on the other hand never shows. The same is true with The Morning Show - S01E08.
Hi Chuck,
The whole season is not being found, and I do not think this is a curation issue, all naming is automatically created, with show / season . show - Episode, this works fine for all the other shows I have.
Giles
The Mandalorian can work, through episode 5, with Plex/TheTVDB. This structure/naming (My TV library points to “TV” in this path):
Resulted in this in Plex:
You may want to try the same directories and file names and then Plex Dance the entire series to see if that helps.
Thanks for the suggestion. I tried the Plex Dance with The Morning Show. I really was hoping that would work. Unfortunately, after copying 8 episodes back into the folder, Plex was kind enough to show that there were only 7 added.
I have a feeling this is more to do with the naming and directory structure you’re using than anything to do with Plex’s interaction with TheTVDB. Please try putting this show in this path with these file names:
TV/ <- Your TV Shows library should point here, the name does not matter
The Morning Show (2019)/
Season 01/
The Morning Show (2019) - S01E01.mkv
...
The Morning Show (2019) - S01E08.mkv
Then go through the Plex Gymnastics again.
The full guidelines for TV show naming can be found here:
This appears to be one of those cases where it seemed like the naming you’re using was fine but eventually falls down. It happens a lot unfortunately. If this still doesn’t work after doing the above, you may want to create a dedicated thread for more in-depth troubleshooting.
I was curious whether the renaming would work. It really shouldn’t considering that I’ve got hundreds of TV episodes across a few dozen shows already and they all work just fine. It’s just these two that don’t. Plus, I’m quite familiar with the naming patterns, having added 35+ seasons of Doctor Who to my Plex over the years. Still it’s possible that something changed and now naming formats have to be exact so I gave your suggestion a try to see what would happen. The result was very interesting. You can see in the screen capture below that I’ve named the files exactly as recommended, and the top line shows the folder path (TV\The Morning Show (2019)\Season 01).
So, what happened? The series now doesn’t show at all. Nothing. Not a single episode. Now that is odd.
Next, I moved the 8 files out of the “Season 01” folder and into the parent “The Morning Show (2019)” folder. That caused Plex to add the show to the library, but only with the first 7 episodes. Episode 8 is still missing. In a way I’m back to square zero.
Some other thoughts:
Also, I tried the identical process with the Mandalorian and had the same results.
Plex Version: Version 1.18.3.2129
Sorry, I can’t explain that. I just set this up on my system using this structure:
Which resulted in this:
My library points to Y:\TV. Are you sure your library points to “TV” in your case, and not a directory above or below it in the hierarchy? You could try renaming (then deleting later) your agent metadata caches directory to see if that helps:
%LOCALAPPDATA%\Plex Media Server\Plug-in Support\Caches\
But, at least for my region, PMS is able to communicate with, and pull correct metadata from, TheTVDB (or at least Plex’s proxy/cache to it).
Darn, I didn’t do it right breaking out this thread. I’ve added the comments I missed, so your last response is a bit hidden now. I’m going against proper forum etiquette by quoting your entire post, but hopefully this will make it easier to see your last comment.
I’m looking at your log and will reply when I’ve looked it over.
Edit - Your did not turn on debug logging on your server so your logs do not have the information I need to see. I’m afraid you’ll have to turn on that option, then go through the steps again. You can skip the first 3 steps, those aren’t really needed.
Thank you for looking into this. Sorry about not having debug logging on. I repeated the steps (skipping the first 3) with debug logging enabled (not verbose mode). Logs are attached.
Plex Media Server Logs_2019-12-09_07-49-11.zip (1.4 MB)
The debug info is not in your logs. I can see from the TheTVDB log that it doesn’t think there is an episode 5, which is why it doesn’t show. But without seeing the debug info in the scanner log, I can’t tell why it’s not seeing that file.
I am curious about something. In your sceenshot previously, you whited out things below your Mandalorian files. Do you have different shows in that same folder? That could be what’s messing it up. You should not mix episodes of different shows in the same folder.
Odd.
On the screen capture, I did notice the white block at the bottom of the image when pasted here. That wasn’t me whiting out the contents though. The folder does only have files for the specific show/season.
On the logs, are you looking at the “Plex Media Scanner.log” file? If so, I also noticed that this file is very small when I was attempting to debug over the weekend. It shows that the service starts, but then just stops there. I wasn’t sure if that was how it was supposed to look or not.
Do you have any other suggestions on what I can do to get a proper log? Maybe put it into Verbose mode?
Finally, I looked at the “TV” library setup again this morning. It’s currently set for “The Movie Database” agent. I probably changed this over the weekend to see if that solved the issue, which it clearly hasn’t. Plus, looking at the the configuration I disabled “TvDb” for “The Movie Database” (see screen cap). Should I put the TV library back to “The TVDB” and ensure that TVDB is configured to use only the TVDB in the Agent setup?
No, don’t use verbose. Maybe try toggling the button again, then restart PMS, come back and make sure it’s still enabled, then repeat the Plex Dance just for that 1 file (ep 5).
You can use either agent you want. Keep in mind that changing the agent at the library level does not change already matched shows. If you think this might be the issue, you can change the agent, then you will need to Plex Dance the entire series.
Thanks. I left the agent as is and went through all of your steps. Hopefully there are logs in this file.
Editing to fix the attachment because I accidentally put the wrong file into the folder.
Plex Media Server Logs_2019-12-11_15-28-18.zip (1.4 MB)
