TVDB Plex agent not downloading metadata anymore after they switched to v3

Plex Media Server Metadata & Adding Files
21

I currently have 11 of 93 missing. The ratio seems close so now to find the root cause.

1 Like
22

I still got problems too, on their forum it looks like they are done moving files around, and everything should be working. But plex is still having problems.

23

if their servers changed ips, its probably a dns caching/migration delay

24

I have a similar issue, but looking at the logs it seems like a SSL issue. For some reason old urllib2 in Python tries to use sslv3 (which is broken and insecure):

EDIT:
This only happens for images, but not for text metadata from thetvdb (I reset all caches)

25

Strike the comment I had here. I was not looking at production.

26

Rene,
Which PMS version please?

27

Latest Version: 1.16.3.1402

I also added logs (Only after I cleared them I was able to find the errors in the log files)

Plex Media Server Logs_2019-08-01_21-15-25.zip (165.2 KB)

28

@ChuckPa Where is the option under library? I donā€™t have it on 1.16.3.1402

29

I apologize. I wasnā€™t looking at reality. Sorry to confuse.

30

As Followup:

  1. I was able to create (easily)
  2. Chatting with Engineering as I did it.
  3. Gathered a deep logfile set
  4. Wrote it all up and gave to them.

With all the data I have collected, hopefully they can see where itā€™s going sideways

31

I also have the issue with three new shows i added yesterday. I am on the ā€œofficialā€ Plex docker on unraid. No metadata downloaded from TVDBā€¦ unrelated to metadata, but the server GUI says there is an update available, but I have the latest docker image that has been released. So hopefully that gets updated soon as well .

32

Just hold tight folks.

The issue is with TheTVDB. This is evidenced by forcing refresh and seeing more items found / returned

We have to wait until their migration and database restoration is complete.

1 Like
33

So just to add to this, itā€™s pulling text metadata fine? But not the poster or background images.

But as an example, if you look at the star trek discovery pages, the posters are there, but they arenā€™t being pulled over into plex.

Sorry for no logs though, I donā€™t know where those are stored.

34

Another way to address this and make 100% certain things are clear:

  1. stop plex
  2. sudo rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Caches/*"
  3. start
  4. Refresh all metadata
35

Iā€™m not sure if Iā€™m experiencing this issue or not. I stopped getting metadata errors in my log a day or so ago after TVDB claims to have fixed their issues, and now instead it just lists debug entries as usual as if itā€™s successfully pulling the images. However, two specific shows that were added around the time when my PMS instance froze a couple of nights ago due to getting stuck waiting on the database will pull text but not images, even though Iā€™ve unmatched, cleaned bundles, emptied both the PMS cache and the plug-in cache folders, restarted server, and rematched. Other shows seem to pull images just fine. If I manually match to TMDb they pull artwork just fine, but the artwork and metadata on there are pretty crappy in comparison.

36

Thank you for augmenting and pointing out I forgot to mention the Plug-in caches.

37

I had the same problem for the past two days. After testing various configurations, Iā€™ve fixed it with a workaround.

The problem is related to TheTVDB - apparently itā€™s going through a migration thatā€™s not allowing the posters to pull through for newly added shows.

A workaround for now is Settings > Agents > Shows > The TVDB > Check off The Movie Database as an additional Metadata contributor.

This should solve the problem until the TVDB gets fixed and once it does get fixed you wonā€™t have to re-configure anything!

1 Like
38

Iā€™m just hoping my problem is happening as a result of this TVDB issue and itā€™s not some kind of database corruption on my end! Years ago I had a similar problem and I ended up having to delete and recreate the library to make it work properly, which is out of the question given how massive my library is now and how many series have manual metadata and such. I suppose worst come to worst Iā€™ll just have to restore from a backup from a few days ago before the problem happened, if it turns out not to be TVDB related.

Edit: Never mind, Iā€™m an idiot - I just had another new show start doing this. Who would have thunk it was the most likely explanation after all?! :sweat_smile:

39

You mean, for once, itā€™s not Plexā€™s fault ?!?!?! :joy:

2 Likes
40

@markhauser17 Great point on configuring themoviedb as the ā€˜backupā€™ metadata provider, didnā€™t even think that was an option - I just went and refreshed massive libraries to pull all metadata from themoviedb by setting it as the primary metadata provider , oh well #themoreyouknow

Just to be clear, Iā€™ve ruled out db corruption issues and have also deleted the cache and refreshed all metadata, and am to duplicate the same behavior that @markhauser17 pointed out, that due to the migration posters are not being able to be pulled for newly added shows while text is fine.