Just a user here, not an employee. My steps that I’ve taken to “resolve” the unresponsive remote button pushes:
Step 1: uninstall the Plex app on Roku
Step 2: reboot the unit
Step 3: reinstall the Plex app
Step 4: absolutely do not click on the Season thumbnail picture shown below for any tv show. Doing this will make your buttons go haywire and you’ll have to repeat step 1
Plex please fix this, I can replicate this bug over and over again on multiple TVs.
