UK Channel Issues - 19 DAVE / 25 YESTDAY and other EPG issues

[JCHH]

@elan Thanks for your reply.

@elan

First of all, I’m very sorry you’re having issues with the Plex DVR. Obviously we want this to work perfectly for everyone.

Thanks for that. This appears to be a systematic and wide-spread problem for a significant number of users (given we all use the same Freeview OTA source in the UK) and reading from the many threads (in other countries too).

Are you going to acknowledge this problem in your blog or on your website?
It seems unethical to me to continue advertising Plex Pass (with EPG) in those countries where it is known to be broken for multiple users?

@elan

To that point, we’re working as we speak on a number of different things: 1) working with TiVo to correct faulty data 2) fixing bugs and improving our cloud EPG 3) fixing bugs and improving the server side of the DVR which consumes that EPG.

Thanks for this.

Do you have timing for those 3 actions?
I ask because I (and, I believe, many others) have not had a reliable DVR for 5 weeks now and it does not appear to be getting any better despite the constant efforts of some of your staff and, as mentioned above, it has actually gotten worse in my case.

@elan

Thirdly, and perhaps most importantly, it’s unfair and inaccurate to conclude that things are worse for every single DVR user.

I did not conclude that things are worse for every DVR user. I did not even imply that.

What I wrote was that when I reset my Plex DVR everything was worse (for me). The word “everything” referred to my DVR, and I apologise if that was not clear enough. Please note the entire message was written in the first person singular (I/me, not we/us) except for the “we” at the end which was correctly used. Here is the quote:

@JCHH

However, in trying to help out another person here, I reset my 2nd server back to using Plex’s EPG and was appalled to find that everything has become worse .

To clarify what worse meant:

• “fixed” channels had been re-broken (several times over in some cases)
• Some channels that were initially OK have become not OK.
• For me personally, I have more broken channels now than I did 4 weeks ago

@elan

The reality of the situation is complex—there are thousands of lineups around the world, and both Gracenote and TiVo have different sources & methods in each of the areas. For some set of people, the data is better; for others, the quality is about the same; and for an unfortunate third set, the data is worse.

I am genuinely surprised to hear that it has gotten better for some, but it has little significance without quantification.
Do you have stats for this statement?
What is your data source for this statement?
Further up this thread, I asked when you are going to officially acknowledge this problem on your website/blog. This question to me still applies without this quantification.

So that was a long answer and to summarise: thanks for your direct response, but here are my outstanding questions:

1. Do you have a timing for your 3 stated actions?
2. Please quantify (with source) your statement re: Tivo v Gracenote? (improved /same/ worse)
3. Are you going to acknowledge this problem in your blog or on your website? …OK, this maybe subject to providing an answer for question (2).

Thank you.

[edit: grammar]