Unable to access Plex Library

General Discussions
1

I am not sure how to contact support, for some technical assistance… so I am posting here.

When I am logged into Windows and click the PLEX icon in the system tray to access Media library, I am prompted for a password. I click forgot password - and tried my user account and email no email is sent. I was eventually able to reset my PLEX account on PLEX.TV - After that password reset, I closed PLEX on W10, and reopened PLEX - The password was set on Plex.TV does not work on the library.

Using Plex.TV Account Management I can reset the password, but I need to know the old password - Any suggestions?

2

No, you don’t. You have reset your password already. The old password is gone now.

See You need to reclaim your server, but don't dare to touch the Windows Registry

Use Method 2.2

3

I’ll take a look. Also, no email is sent when you open the Plex locally attempt to login and click forgot password - no link\email is ever sent.

4

Unfortunately, your email provider is known for delaying/suppressing these kinds of mails from Plex.
If you have one available, you should use an Email address from a different company for your Plex account.

5

I tried the password reset several time for 2 weeks. Never seen one until today, when i reset my forum password.

6

I used the registry 2.2 to reset, I am logged in but never see a message to claim.
I used in inprivate window to access: http://localhost:32400/web

plex_claim
plex_claim1202×547 46.6 KB

I do have a registry backup of [HKEY_CURRENT_USER\SOFTWARE\Plex, Inc.\Plex Media Server] from March of this year.

7

See New Claiming Requirement for Windows

If you are using a Server edition of Windows, see Plex install fix for Windows Server (Claim issue)

You need to have internet access.
Don’t use a web browser which has been restricted to disable certain browser features, like Brave etc.

8

thanks, I just followed https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/ - for windows, that worked.

9

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