"You do not have access to this server" AND password reset email never comes in

Plex Media Server
1

Server Version#:
Player Version#:

I’m not good at this. So I don’t know how to find the “Server Version # or Player Version #. Yes, I googled it, and not a single website out there has been willing to provide a simple screenshot pointing to where I should find this information. Anyways, this morning for reasons unknown, Plex decided to log me out and I can’t access my server on my TV. So in the computer room, I go to log back in, and I can’t remember my password. I’m 90% certain I didn’t log in with google, but I go ahead and do that. Lo and behold, “You do not have access to this server”. I get the “Make sure server is signed in and claimed by the same account you’re using now” message. Not a single website out there seems to be willing to show me how to I’m supposed to make sure. NOT ONE! (Sorry for the caps, I’m starting to feel stupid, like there’s something 99% of all users out there know, that I just can’t figure out!) So I try logging out and logging in with the email address I’m pretty sure that I used originally. Only the password I diligently wrote down years ago now, does not seem to work, so I used password reset. Only the reset mail never ever comes. Plex makes it as confusing as hell to talk to anyone, so posting here is my last resort. If there’s anyone from Plex who can help figuring out which of my email accounts has tied up my server and help me reset my password that would be greatly appreciated.

2

You can try to access your local server by directly navigating to the local webinterface > http://your-server-ip:32400/web. This way you can claim your server. Also make sure to check your spambox(es) for confirmation mails. It also might be possible there is no account aaccosiated with your email, then no mail will be sent/delivered.

3

Know that folks are here, that we can help, and that the forums are the right place to be.

First thing, don’t get so distraught that you make it worse. No need to uninstall and all that.
Let’s take a few initial steps to gather information. Later we can fix things.

  1. Your PMS server is on Windows according to your tag on this thread, correct?
  2. If so, Plex stores some important server information in your Registry. Are you comfortable looking at your Registry? No need to make any manual changes. If I told you that Plex stores the entries in HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server would you be able to look at the entries?
  3. Server version - If your PMS is running on a computer with IP address 192.168.1.20 for example, you can query it to learn two things, (1) is it still signed in to your account (claimed) and (2) the server version number.
  4. If your server has the above IP address, to query it you go to this URL in your web browser, http://192.168.1.20:32400/identity Because you likely have a different private IP address, replace my example IP address with yours. When you visit that URL it will respond with text like this
<MediaContainer size="0" apiVersion="1.1.1" claimed="1" machineIdentifier="5b582979d51234567890c4fac229aa5b91744929" version="1.42.2.10156-f737b826c"></MediaContainer>

In my example you can see I’m running version=1.42.2.10156
Also you can see in my example output it says claimed="1" meaning it’s still signed in. If you see claimed="0" then you have signed out of your PMS or have been signed out by Plex’s password reset utility.

So let us know

  1. If you can read your registry
  2. What server version you have and whether it lives on Win10 or Win11.
  3. Whether claimed="0" or claimed="1".

We’ll move on with more later, but I don’t want to overload you now in case computers aren’t your hobby. Good luck, and don’t worry about the Player version.